
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
Job Description
Ralphs, a well-established supermarket chain based in California, has been serving customers with quality food and essential products for many years. As part of The Kroger Company since 1998, Ralphs operates over 180 stores throughout the state, continuing its mission to bring fresh, wholesome food to communities. The company is widely recognized for its commitment to customer satisfaction, diversity, inclusion, and a safe working environment. As a subsidiary of Kroger, Ralphs reflects a strong corporate culture built on core values such as respect, honesty, integrity, and the preservation of the human spirit through food. Their dedication to innovation and the customer experience makes Ralphs a preferred grocery destination for many Californians.
The role of Online Grocery Pick-Up Clerk (In-Store Grocery Shopper) at Ralphs is a vital position that ensures the efficient selection and assembly of customers’ online orders. This job is integral to the success of Ralphs’ e-commerce grocery services, designed to offer convenient shopping with a focus on product freshness and quality. As part of the Kroger family, this position is not only about picking groceries but about creating a positive customer experience that encourages repeat business and customer loyalty. The Online Grocery Pick-Up Clerk will gather products from the shelves based on customer orders, process payment and coupons, and handle the delivery and loading of orders directly to customers’ cars when they arrive at the store for pickup. Employees in this role represent the face of the company in person, providing courteous, reliable, and efficient service while maintaining adherence to safety and food handling standards.
This role also offers the opportunity to grow within a large and supportive organization that values its employees. Ralphs promotes a culture of career advancement, supported by numerous training programs and educational benefits. Employees enjoy flexible scheduling options and comprehensive benefits, contributing to a balanced work-life situation. With a strong emphasis on collaboration and respect for diversity, the Pick-Up Clerk position invites applicants who are eager to learn, motivated by service, and passionate about delivering quality and care to customers through online grocery shopping. Whether you are looking for part-time employment or exploring a new career path in retail grocery, this role provides a fresh and engaging opportunity in a fast-paced, customer-centered environment.
The role of Online Grocery Pick-Up Clerk (In-Store Grocery Shopper) at Ralphs is a vital position that ensures the efficient selection and assembly of customers’ online orders. This job is integral to the success of Ralphs’ e-commerce grocery services, designed to offer convenient shopping with a focus on product freshness and quality. As part of the Kroger family, this position is not only about picking groceries but about creating a positive customer experience that encourages repeat business and customer loyalty. The Online Grocery Pick-Up Clerk will gather products from the shelves based on customer orders, process payment and coupons, and handle the delivery and loading of orders directly to customers’ cars when they arrive at the store for pickup. Employees in this role represent the face of the company in person, providing courteous, reliable, and efficient service while maintaining adherence to safety and food handling standards.
This role also offers the opportunity to grow within a large and supportive organization that values its employees. Ralphs promotes a culture of career advancement, supported by numerous training programs and educational benefits. Employees enjoy flexible scheduling options and comprehensive benefits, contributing to a balanced work-life situation. With a strong emphasis on collaboration and respect for diversity, the Pick-Up Clerk position invites applicants who are eager to learn, motivated by service, and passionate about delivering quality and care to customers through online grocery shopping. Whether you are looking for part-time employment or exploring a new career path in retail grocery, this role provides a fresh and engaging opportunity in a fast-paced, customer-centered environment.
Job Requirements
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills including counting, addition, and subtraction
- Excellent oral and written communication skills
Job Qualifications
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills including counting, addition, and subtraction
- Excellent oral and written communication skills
- Experience as a personal shopper or in a production-oriented environment preferred
- Experience stocking shelves or working as a cashier preferred
Job Duties
- Select and gather products for customers' online orders with attention to freshness and quality
- Assemble customers' online orders
- Process coupons and payment
- Deliver and load orders to customers' cars upon arrival
- Provide positive customer service to encourage repeat online shopping
- Scan and bag orders while following bagging standards
- Communicate substitutions or exceptions to customers during pickup
- Adhere to local, state, and federal laws, company guidelines, and food safety procedures
- Store products in optimal temperature zones
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location issues to e-Commerce supervisor
- Perform opening and closing procedures
- Assist in training new e-Commerce team members
- Manage conflict reasonably and cooperatively
- Act with honesty and integrity regarding customer information
- Follow directions and seek assistance as needed
- Provide support interacting with minors, individuals with special needs, and older adults
- Meet and exceed productivity standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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