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Online Grocery Pick-Up Clerk

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Kroger is the nation's largest grocery retailer, originating from a small Cincinnati store over a century ago and now operating nearly 2,800 stores in 35 states under 28 different names. As America's grocer, Kroger prides itself on bringing together diverse teams passionate about food and people, united by the mission to feed the human spirit. With a deep commitment to innovation and community engagement, Kroger consistently delivers exceptional customer experiences centered around food and quality service. The company values respect, honesty, integrity, diversity, inclusion, and safety, which guide every associate's approach to their work and interaction with customers.

The Online Grocery Pick-Up Clerk role is a vital position within Kroger's e-Commerce team. This role focuses on selecting and gathering products for customers' online orders efficiently while ensuring freshness and quality. The employee will be responsible for assembling orders, scanning and bagging products according to company guidelines, processing coupons and payments, and delivering orders to customers' vehicles at the store pick-up location. This position requires strong communication skills to coordinate substitutions or exceptions with customers and deliver a positive shopping experience that encourages repeated online shopping. The role demands attention to detail, adherence to food safety laws, and the ability to maintain cleanliness and organization within the staging areas. Kroger offers both part-time and full-time schedules with flexible hours, making it suitable for individuals seeking a variety of work-life balances. The company provides comprehensive benefits and support aimed at associate well-being, including medical, dental, vision coverage, paid time off, emotional and financial counseling, educational opportunities, and career growth programs. If you are a caring, purpose-driven individual eager to learn and grow, Kroger invites you to join their family and help feed the future.

Job Requirements

  • Minimum high school diploma or equivalent
  • ability to work without supervision
  • basic math skills including counting, addition, and subtraction
  • ability to read shelf tags
  • excellent oral and written communication skills
  • ability to follow directions and seek assistance when necessary
  • ability to provide support and assistance to minors, individuals with special needs, and older adults
  • ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Ability to work without supervision
  • ability to read shelf tags
  • basic math skills including counting, addition, and subtraction
  • excellent oral and written communication skills
  • experience as a personal shopper, in a production oriented or warehouse environment, stocking shelves, or as a cashier
  • ability to work cooperatively in a high-paced and sometimes stressful environment
  • ability to manage conflict reasonably and nonconfrontationally
  • ability to act with honesty and integrity regarding customer and business information

Job Duties

  • Select and gather products for customers' online orders efficiently with attention to freshness and quality
  • initiate and complete the selection process for online orders
  • assemble customers' online orders, process coupons and payment
  • deliver and load orders to customers' cars at store pick-up
  • scan and bag orders following bagging standards
  • communicate substitutions or exceptions to customers at pick-up
  • meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Job Criteria

Experience

Entry Level (1-2 years)


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