Oneida Hotel - Front Desk Agent

Our hotel is strategically located across the street from Austin Straubel International Airport (GRB) and approximately four miles from Lambeau Field, the iconic home of the Green Bay Packers. This prime location offers guests a unique blend of convenience and entertainment, making our establishment a preferred choice for travelers visiting the area. Connected to the hotel via an interior walkway, Oneida Casino invites guests to enjoy exciting table games and slot machines within close proximity. For those seeking outdoor activities, Thornberry Creek at Oneida provides exceptional golfing experiences just under seven miles away, catering to guests looking to unwind in a scenic setting. This dynamic combination of amenities and location makes our hotel a hub for both leisure and business travelers alike.

Join our team as a Front Desk Agent, a crucial role that serves as the heart of our guests' hospitality experience. This position operates during the 2nd shift, offering a unique opportunity for proactive individuals passionate about delivering exceptional guest service during the afternoon and evening hours. The Front Desk Agent acts as the welcoming face of the hotel, mastering the art of warm greetings, efficient check-ins, and courteous farewells. With a friendly demeanor and polished communication skills, you will ensure every guest interaction feels effortless and inviting.

Behind the scenes, the Front Desk Agent keeps the front desk running smoothly by managing reservations, addressing guest requests, and handling unexpected situations with agility. This role demands quick-thinking problem-solving skills and the ability to multitask seamlessly, juggling check-ins, check-outs, and financial transactions with precision. You will play a key role in creating memorable first impressions, turning each guest visit into a lasting memory.

This role requires familiarity with hotel management software and proficiency in the Microsoft Office suite, allowing for efficient handling of administrative tasks. A high school diploma or equivalent is essential, with prior experience in a hotel or related field preferred but not mandatory. The ideal candidate will excel in communication and guest service, demonstrating a genuine enthusiasm for hospitality and the ability to work cooperatively within a team environment.

After an initial waiting period, employees transitioning to full-time status become eligible for a competitive benefits package. This includes daily pay options, comprehensive medical, dental, and vision coverage, and income protection through short-term and long-term disability plans. Additionally, term life and AD&D insurance provide added security, complemented by paid time off and an employee assistance program designed to support wellness. A 401k retirement plan is also available to help employees plan for their future financial stability.

If you are ready to elevate your hospitality career by joining a well-located, guest-focused hotel with excellent benefits and a supportive team environment, this Front Desk Agent position on the 2nd shift offers a rewarding path forward.