Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule
Job Description
About Deloitte
Deloitte is a global professional services firm renowned for delivering exceptional consulting, auditing, tax, and advisory services to clients across various industries. Known for its commitment to innovation, diversity, and inclusion, Deloitte strives to create an environment where its employees can thrive and develop professionally. The company places a heavy emphasis on fostering a dynamic and collaborative workplace culture and is considered one of the leading firms in the professional services sector worldwide.
The internal operations team at Deloitte, known as the 'One Team', plays an essential role in supporting the firm's daily office functions and hospitality services. This team provides comprehensive assistance ranging from meeting planning and event coordination to office management and facilities maintenance. Their efforts ensure that Deloitte’s professionals, clients, and guests experience a seamless, customer-centric environment that promotes productivity and satisfaction.
About the Role
Deloitte is currently seeking an Operations Supervisor who will lead and oversee a dedicated team responsible for delivering high-quality hospitality and operational services within the office environment. This role is pivotal in ensuring that daily office support, meeting and event logistics, and facilities management are executed flawlessly to meet the needs of Deloitte’s professionals and clients. The Operations Supervisor will manage a team that handles a variety of services including space management, event planning, catering coordination, audiovisual support, guest greeting and directing, as well as overseeing facilities-related tasks such as maintenance, housekeeping, and kitchen/pantry management.
The successful candidate will be adept at managing day-to-day operations in a fast-paced, high-energy setting while maintaining compliance with company policies and service agreements. Leadership and team development are critical components of this position, as the supervisor will foster a culture of exceptional customer service, responsiveness, professionalism, and accuracy. Additionally, the role involves analyzing departmental procedures and systems to identify opportunities for improvement that enhance efficiency, performance, and customer satisfaction.
Strong interpersonal and communication skills are essential as the Operations Supervisor will engage with various stakeholders including internal team members, vendors, and customers to build and sustain positive relationships. The role requires a proactive approach to problem-solving, conflict resolution, and decision-making, ensuring that the environment consistently supports a "best in class" experience.
This position presents an exciting opportunity for individuals passionate about hospitality management, operations leadership, and customer experience within the corporate sector. Deloitte values candidates who bring a combination of hands-on operational expertise, strategic thinking, and a commitment to fostering inclusive and collaborative team dynamics.
As part of Deloitte’s esteemed One Team, the Operations Supervisor will contribute significantly to the firm’s operational excellence and its overall mission to empower Deloitte professionals and delight clients through exceptional service delivery and office environment management. This role is ideal for candidates who thrive on leading teams in service-oriented environments and aspire to advance their careers within a globally respected organization.
Deloitte is a global professional services firm renowned for delivering exceptional consulting, auditing, tax, and advisory services to clients across various industries. Known for its commitment to innovation, diversity, and inclusion, Deloitte strives to create an environment where its employees can thrive and develop professionally. The company places a heavy emphasis on fostering a dynamic and collaborative workplace culture and is considered one of the leading firms in the professional services sector worldwide.
The internal operations team at Deloitte, known as the 'One Team', plays an essential role in supporting the firm's daily office functions and hospitality services. This team provides comprehensive assistance ranging from meeting planning and event coordination to office management and facilities maintenance. Their efforts ensure that Deloitte’s professionals, clients, and guests experience a seamless, customer-centric environment that promotes productivity and satisfaction.
About the Role
Deloitte is currently seeking an Operations Supervisor who will lead and oversee a dedicated team responsible for delivering high-quality hospitality and operational services within the office environment. This role is pivotal in ensuring that daily office support, meeting and event logistics, and facilities management are executed flawlessly to meet the needs of Deloitte’s professionals and clients. The Operations Supervisor will manage a team that handles a variety of services including space management, event planning, catering coordination, audiovisual support, guest greeting and directing, as well as overseeing facilities-related tasks such as maintenance, housekeeping, and kitchen/pantry management.
The successful candidate will be adept at managing day-to-day operations in a fast-paced, high-energy setting while maintaining compliance with company policies and service agreements. Leadership and team development are critical components of this position, as the supervisor will foster a culture of exceptional customer service, responsiveness, professionalism, and accuracy. Additionally, the role involves analyzing departmental procedures and systems to identify opportunities for improvement that enhance efficiency, performance, and customer satisfaction.
Strong interpersonal and communication skills are essential as the Operations Supervisor will engage with various stakeholders including internal team members, vendors, and customers to build and sustain positive relationships. The role requires a proactive approach to problem-solving, conflict resolution, and decision-making, ensuring that the environment consistently supports a "best in class" experience.
This position presents an exciting opportunity for individuals passionate about hospitality management, operations leadership, and customer experience within the corporate sector. Deloitte values candidates who bring a combination of hands-on operational expertise, strategic thinking, and a commitment to fostering inclusive and collaborative team dynamics.
As part of Deloitte’s esteemed One Team, the Operations Supervisor will contribute significantly to the firm’s operational excellence and its overall mission to empower Deloitte professionals and delight clients through exceptional service delivery and office environment management. This role is ideal for candidates who thrive on leading teams in service-oriented environments and aspire to advance their careers within a globally respected organization.
Job Requirements
- Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
- High school diploma
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Job Qualifications
- Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team
- High school diploma
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Associate's/Bachelor's degree
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with focus on meetings and events
- Event management experience
- Minimum of 3 years of related facilities management experience
- Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
- Excellent written/verbal communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Strong technical skills, including proficiency in Microsoft Office
Job Duties
- Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
- Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
- Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction
- Assessing results and recommending process improvements where applicable
- Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a best in class experience
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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