On Site Guest Service

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Benefits

On-site housing provided

Hourly wage of $14.00

Flexible part-time schedule

Opportunity to gain experience in hospitality

Supportive team environment

Job Description

The hiring establishment is a hospitality property offering an on-site guest service representative role designed to ensure guest comfort and satisfaction. This establishment provides housing for the guest service representative on the property as a key component of compensation, a requirement that underscores the importance of full-time availability to respond to guest needs and emergencies. This position is part-time and on call, with an hourly rate of $14.00, catering to individuals who are adept at managing responsibilities in dynamic and multifaceted environments, particularly within the hospitality sector.

The On-Site Guest Service Representative plays a crucial role in maintaining high... Show More

Job Requirements

High school diploma or GED
6+ months working in customer service
cash-handling experience
ability to work on call 9 pm to 8 am
living on site as a requirement
ability to follow safety and security procedures
excellent communication skills
ability to multitask in a fast-paced environment
ability to manage confidential information
ability to work independently

Job Qualifications

High school diploma or GED
6+ months working in customer service
cash-handling experience
knowledge of Microsoft Office products
knowledge of hospitality guest management systems
excellent verbal and written communication skills
good organizational skills and detail-oriented
ability to multitask and problem solve effectively
ability to self-supervise and work with limited supervision

Job Duties

Respond to guest needs and/or concerns in a professional and courteous manner both in person and on the phone after office hours
Call general manager immediately regarding any safety, security issues or urgent questions/concerns
Utilize and follow all safety and security procedures
Establish good communication and professional relationships with property guests
Ensure an excellent first impression for all guests and potential guests
Offer assistance to guests and provide concierge service regarding hotel and the community
Ensure guests’ check-in and departure experience is warm and welcoming
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations
Assist in processing laundry
Responsible for secure cash handling and processing procedures
Manage confidential information for the company and guests
Responsible for proper administration for key control
Routinely conduct property/security walks
Ensure that all storage and employee areas are secured nightly
Follow company procedures by verifying ID and providing access to rooms for guests who become locked out
Assist guests with minor maintenance issues
Perform other tasks as assigned by supervisor
Take responsibility for ensuring that property is always clean and free of any trash and debris
Follow on call schedule 9 pm to 8 am

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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