On-Call Spa Concierge

JW Marriott Los Angeles LALIVE is part of the luxury portfolio of Marriott International, renowned for its collection of more than 100 elegant hotels located in prestigious city centers and resort destinations worldwide. Marriott International is a global leader in the hospitality industry, recognized for its commitment to delivering exceptional guest experiences and fostering a diverse and inclusive work environment. JW Marriott properties focus on combining luxury with holistic wellness, ensuring that employees are supported and empowered to perform at their best. Known for valuing employees as the core of its success, JW Marriott believes that happy employees lead to happy guests, creating a positive and memorable experience for all. At JW Marriott Los Angeles LALIVE, associates enjoy not only career development and training opportunities but also a rich community atmosphere and genuine camaraderie among a diverse group of colleagues. This property is located at 900 W Olympic Blvd, Los Angeles, California, within a vibrant urban setting that blends luxury hospitality with cultural and business activities.

The role being offered is a part-time Spa Scheduler position within the spa department at JW Marriott Los Angeles LALIVE. This non-management role focuses on providing exceptional guest service through accurate scheduling and management of spa appointments. The Spa Scheduler is responsible for handling reservation software systems to coordinate services for individual and group bookings, confirming appointments with guests, and managing updates to reservation lists including cancellations or last-minute changes. The position requires proactive communication with service providers, supervisors, and managers to ensure seamless operation of spa services. Additionally, the Spa Scheduler assists guests upon arrival by registering them, confirming their appointment details, and offering general information and guidance about the spa and its offerings.

A key part of the role entails promoting and selling spa or salon services, managing payment transactions accurately, including handling cash and tips, and ensuring the security of the cash drawer at all times. The coordinator must also maintain communication with accounting for sales documentation and engineering for repair and maintenance needs. The position requires adherence to company policies regarding appearance, confidentiality, and safety, including reporting accidents and unsafe conditions promptly.

JW Marriott emphasizes a professional, friendly, and welcoming attitude toward all guests, anticipating their needs and delivering courteous, clear, and efficient service both in person and over the phone. The scheduler also plays a role in maintaining positive workplace relationships and abiding by quality assurance standards. Physical demands of the job include standing or walking for extended periods and handling objects weighing up to 10 pounds without assistance. This role offers an hourly wage starting at $27.16, increasing to $30.56 after nine months and to $33.95 after eighteen months, reflecting the development and experience gained in the position.

Marriott International is also committed to equal employment opportunity and fostering a workplace that values diversity, inclusivity, and respect. The company does not discriminate based on disability, veteran status, or other protected characteristics and adheres to all applicable laws concerning background checks and hiring practices. Joining JW Marriott means becoming part of a global team devoted to the art of hospitality and dedicated to maintaining the promise of "A wonderful hotel experience, always." This role presents an excellent opportunity to grow professionally in a supportive, forward-thinking environment with a leading luxury hotel brand.