On-Call Room Attendant

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator within the hospitality industry. Established as a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also boasts a rapidly expanding presence across Europe, Latin America, and the Caribbean. Its portfolio, representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, reflects the company's significant impact on global hospitality. Highgate offers comprehensive services across all phases of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. Besides managing existing assets, Highgate possesses the creative capacity and operational bandwidth to develop bespoke hotel brands. Utilizing state-of-the-art proprietary revenue management tools, Highgate identifies emerging market trends to optimize performance and maximize asset value. Their executive team comprises some of the most seasoned hospitality management leaders, making the company a trusted partner for prominent ownership groups and major hotel brands worldwide. Corporate offices are located in London, New York, Dallas, and Seattle, supporting an international scope of operations.

The Room Attendant (On-call) role located at the AC Honolulu property entails maintaining clean, inviting guestrooms while delivering attentive, courteous, and efficient service to guests. This is a part-time, hourly position that demands a strong commitment to cleanliness standards and guest satisfaction. Room attendants play a crucial role in ensuring guest experiences are exceptional by thoroughly cleaning guestrooms according to specified standards, carefully managing cleaning supplies and linens, and maintaining overall tidiness in hallways and public areas. Responsibilities include pre-cleaning preparations such as setting up housekeeping carts with guest supplies, cleaning agents, and linen, removing trash and dirty linens regularly from guestrooms and hallways, and restocking the housekeeping cart for subsequent use. Additional duties involve replenishing chemical bottles, promptly reporting missing guest room items like irons or hair dryers to supervisors, and noting any maintenance issues for swift resolution. Room attendants also handle lost and found items as per company procedures. The role requires strong attention to detail and a customer-focused mindset to ensure high overall guest satisfaction. Physically, candidates must be able to exert up to 50 pounds of force occasionally, 20 pounds frequently or constantly, and stand throughout their shift. Effective communication skills are essential for interacting with guests and colleagues in a friendly, service-oriented manner. This on-call position is ideal for individuals seeking flexible, part-time work within a reputable and fast-growing hospitality management company with opportunities to develop their skills and contribute to outstanding guest experiences at a premier hotel.