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On-Call Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $22.00
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Work Schedule

Flexible
On-call
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, ACS has been instrumental in funding groundbreaking cancer research, advocating for public health policies, and delivering vital support services for people affected by cancer. With a robust network of employees and approximately 1.3 million volunteers, ACS is committed to raising the bar every single day in the fight against cancer. The organization prides itself on fostering an inclusive culture comprised of diverse backgrounds and experience, a key element in its mission to serve communities effectively... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in hospitality, guest services, or a related field is preferred
  • excellent communication and interpersonal skills
  • strong organizational and multitasking abilities
  • proficiency in computer skills
  • proficiency in multi line telephone systems
  • ability to work independently and as part of a team
  • availability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent
  • previous experience in hospitality, guest services, or a related field is preferred
  • excellent communication and interpersonal skills, with a friendly and empathetic demeanor
  • strong organizational and multitasking abilities, with attention to detail
  • proficiency in computer skills, including Microsoft Office Suite and reservation systems
  • proficiency in using multi line telephone systems
  • ability to work independently and as part of a team in a fast-paced environment
  • availability to work flexible hours, including evenings, weekends, and holidays

Job Duties

  • Greet guests and visitors with warmth and hospitality upon arrival
  • assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
  • provide information about Hope Lodge amenities, services, and local attractions
  • handle guest inquiries, requests, and concerns promptly and professionally
  • maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
  • manage transportation services for guests, including arranging transportation to and from appointments
  • coordinate transportation schedules and ensure timely pick-up and drop-off for guests
  • drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
  • maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
  • manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
  • maintain accurate guest records, including check-in/out information, contact details, and special requests
  • process reservations and room assignments in accordance with established procedures
  • assist with administrative tasks such as filing, data entry, and photocopying
  • monitor the lobby area and ensure the safety and security of guests and property
  • implement security protocols and procedures, including guest identification and access control
  • respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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