On-Call Concierge

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Paid Time Off

Company paid life insurance

Medical insurance

Dental Insurance

Vision Insurance

HRA Clarity Card

401k Retirement Plan

Job Description

Capitol Concierge Inc. is a distinguished provider of professional concierge services dedicated to enhancing the residential and guest experience within various communities. As a respected name in the hospitality and property management sector, Capitol Concierge Inc. focuses on delivering outstanding customer service through well-trained staff who uphold the highest standards of professionalism and courtesy. The company specializes in supporting residential properties and commercial environments by ensuring seamless daily operations at entry points, lobbies, and communal areas. Their commitment to excellence has positioned them as a trusted partner in the industry, providing residents, guests, and prospects with a welcoming and secure... Show More

Job Requirements

High school graduate
availability to work on short notice including daytime, evening, overnight and weekend shifts
minimum 1 shift per week commitment
excellent communication skills
customer service skills
problem-solving skills
ability to work in a fast-paced environment
ability to adapt to different situations
willingness to follow company dress code
ability to handle emergency situations appropriately
proficiency with computer technology especially Microsoft Office
ability to manage multiple tasks simultaneously
strong attention to detail
ability to maintain professionalism and tact

Job Qualifications

High School Graduate
Bachelor’s Degree preferred
3+ years experience in hospitality or customer service or related field preferred
ability to read, analyze and interpret all forms of information
excellent written and verbal communication skills
ability to accept and learn from constructive criticism
well organized
detail oriented
team oriented but able to work independently on occasion
demonstrate tact and diplomacy
ability to prioritize tasks
ability to multi-task
efficient
strong analytical and problem solving skills
ability to follow oral and written instructions
proficient computer knowledge required
Microsoft Office Suite 2013 and above
Building Link/Key Link knowledge is a plus
polished, pressed, clean cut appearance
must wear a black suit, white collared/button up shirt, conservative necktie and dress shoes

Job Duties

Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards
adhere to the CCI Standard Operating Procedures
ensure the lobby, entry ways, and front desk are clean and organized at all times
perform general housekeeping tasks such as dusting, cleaning glass doors, sweeping entryways
maintain community refreshment areas including coffee, water, and continental breakfast
answer the telephone, provide information, forward calls and take messages when necessary
routinely inspect community amenity areas for trash, cleanliness, and lighting
sign for deliveries and packages and track on the community Package Log
distribute and assist residents with packages
accept service requests from residents and log appropriately
ensure all apartment keys are accounted for and secure during shift per Access Management standards
issue keys to residents or associates when necessary
monitor visitor parking areas and issue parking passes if applicable
receive and distribute dry cleaning to residents if applicable
track, monitor and inspect amenity areas when rented by residents
handle noise complaints presented by residents after normal leasing office business hours
contact emergency services in the event of a fire or other incidents requiring fire, medical, or police attention
perform other tasks as assigned by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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