Omnichannel Support Captain, Holyoke Mall at Ingleside - Full Time

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.50 - $25.50

Benefits

Merchandise discounts

performance-based incentives

annual merit review

employee assistance program with mental health counseling and legal/financial advice

Tuition Reimbursement

401(k) plan with Company Match

medical, vision, dental, life and disability insurance options

paid time off and eight paid holidays

Job Description

Macy's is an iconic American department store with a rich heritage spanning over 160 years, renowned for its blend of innovation and tradition. From the spectacular Macy's 4th of July Fireworks to the beloved Thanksgiving Day Parade, Macy's has created memorable moments that resonate with millions of customers nationwide. The company's reputation extends beyond just retail; it is a symbol of inspiration, excitement, and community connection. As a leading retailer, Macy's offers a vast range of high-quality and irresistible products, making it a destination for customers seeking fashion, home goods, and more.

Macy's is committed to fostering an ... Show More

Job Requirements

high school diploma or equivalent
1-2 years of direct retail experience preferred
flexible availability including days, evenings, weekends and holidays
regular, dependable attendance and punctuality
proficiency in communication with customers and colleagues
ability to adapt quickly to changing customer needs
resourceful and able to manage changing priorities and deadlines

Job Qualifications

high school diploma or equivalent, 1-2 years of direct retail experience preferred, proficient communication skills with customers and colleagues, ability to provide clear direction, self-starter with ability to adapt to changing customer expectations, resourceful and able to handle changing priorities and deadlines

Job Duties

fulfill customer orders, merchandise products, supervise selling floor, lead colleagues in task execution, provide fast feedback to improve customer experiences, ensure customer-focused resolutions, promote Macy's mobile app, plan and monitor store activities with People Leaders, provide feedback to People Leaders to enhance customer experience and processes, perform store opening and closing procedures, adhere to merchandise standards, educate colleagues on point of sale technology and equipment, foster an environment of acceptance and respect

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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