Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
Deloitte is a globally recognized professional services firm known for its commitment to excellence, innovation, and leadership across multiple industries. The company provides audit, consulting, tax, and advisory services to a broad range of clients. Deloitte’s culture emphasizes collaborative teamwork, continuous professional growth, and delivering exceptional value to its clients and stakeholders. With a robust network worldwide, Deloitte fosters an inclusive and dynamic work environment where professionals thrive while driving meaningful impacts in their careers and communities.
The Philadelphia office of Deloitte is seeking an Office Service Manager to join its internal operations team. This leadership role is pivotal in shaping and enhancing the workplace experience for Deloitte professionals, clients, and guests. The Office Service Manager will oversee office services operations and act as a key advisor in areas such as hospitality, facilities management, administrative support, and overall office services. This position holds a significant responsibility for streamlining service delivery, ensuring adherence to corporate policies and service agreements, and maintaining operational consistency within the office environment.
As an integral part of the One Team, which is Deloitte’s internal operations team, the Office Service Manager plays a vital role in supporting meeting and event execution, managing facilities coordination, and facilitating workplace services aimed at creating a seamless and productive office atmosphere. This role demands a leader who is capable of balancing day-to-day operational execution with strategic stakeholder engagement. The ideal candidate will lead office professionals and administrative personnel by fostering a culture of performance, coaching, and strong team collaboration. Moreover, the role involves managing budgeting and financial planning processes related to office services, ensuring efficient use of resources while accommodating both planned and unexpected expenses.
The Office Service Manager will liaise with various internal stakeholders, vendors, and cross-functional teams to enhance service quality, operational efficiency, and the overall workplace experience. The successful candidate will be adept at independently managing complex tasks in a fast-paced environment, delivering high-quality communication, and building sustainable professional relationships. The role requires strategic thinking and hands-on execution capabilities, including the ability to lead projects and drive initiatives for continuous improvement.
Deloitte offers a unique opportunity for a people-oriented leader to join a well-established operations team that underpins the daily functionality and success of the office environment. This role not only demands operational acumen but also a passion for service excellence and team development. Candidates will contribute directly to shaping workplace culture and ensuring that the Deloitte Philadelphia office remains a supportive and efficient place for all its occupants. Employment is full-time, with competitive compensation reflective of experience and qualifications.
The Philadelphia office of Deloitte is seeking an Office Service Manager to join its internal operations team. This leadership role is pivotal in shaping and enhancing the workplace experience for Deloitte professionals, clients, and guests. The Office Service Manager will oversee office services operations and act as a key advisor in areas such as hospitality, facilities management, administrative support, and overall office services. This position holds a significant responsibility for streamlining service delivery, ensuring adherence to corporate policies and service agreements, and maintaining operational consistency within the office environment.
As an integral part of the One Team, which is Deloitte’s internal operations team, the Office Service Manager plays a vital role in supporting meeting and event execution, managing facilities coordination, and facilitating workplace services aimed at creating a seamless and productive office atmosphere. This role demands a leader who is capable of balancing day-to-day operational execution with strategic stakeholder engagement. The ideal candidate will lead office professionals and administrative personnel by fostering a culture of performance, coaching, and strong team collaboration. Moreover, the role involves managing budgeting and financial planning processes related to office services, ensuring efficient use of resources while accommodating both planned and unexpected expenses.
The Office Service Manager will liaise with various internal stakeholders, vendors, and cross-functional teams to enhance service quality, operational efficiency, and the overall workplace experience. The successful candidate will be adept at independently managing complex tasks in a fast-paced environment, delivering high-quality communication, and building sustainable professional relationships. The role requires strategic thinking and hands-on execution capabilities, including the ability to lead projects and drive initiatives for continuous improvement.
Deloitte offers a unique opportunity for a people-oriented leader to join a well-established operations team that underpins the daily functionality and success of the office environment. This role not only demands operational acumen but also a passion for service excellence and team development. Candidates will contribute directly to shaping workplace culture and ensuring that the Deloitte Philadelphia office remains a supportive and efficient place for all its occupants. Employment is full-time, with competitive compensation reflective of experience and qualifications.
Job Requirements
- Bachelor's degree
- 5+ years of experience leading business operations or workplace services teams in a corporate, service-oriented, or customer-centric environment
- Experience managing business operations in alignment with policies, procedures, and service agreements
- Experience supporting facilities operations, workplace services, or office services
- Experience using Microsoft Office
- Legal authorization to work in the United States without employer sponsorship
Job Qualifications
- Bachelor's degree
- 5+ years of experience leading business operations or workplace services teams in a corporate, service-oriented, or customer-centric environment
- Experience managing business operations in alignment with policies, procedures, and service agreements
- Experience supporting facilities operations, workplace services, or office services
- Experience using Microsoft Office
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Job Duties
- Manage office services operations to support compliance with established policies, procedures, and service agreements
- Oversee facilities activities including maintenance, repairs, workplace standards, security coordination, and vendor-supported services
- Lead and develop office professionals and administrative services personnel through performance management, coaching, and day-to-day guidance
- Support budgeting and financial planning activities, including tracking spend and balancing planned and unplanned expenses
- Build relationships with internal stakeholders, vendors, and cross-functional teams to improve service delivery, operational efficiency, and workplace experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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