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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Career advancement opportunity
Competitive wages
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
401k
Employee Referral Program
Job Description
Serenity is a prominent leader in the healthcare technology sector, dedicated to transforming patient care through innovative and advanced medical devices. Located in Loveland, Colorado, Serenity specializes in providing long-term successful treatment options for patients whose conditions have not responded well to other therapies. The company’s commitment to evidence-based research and proven results positions it at the forefront of healthcare innovation. Serenity’s team is passionate about helping patients reclaim their lives by integrating revolutionary technologies into healthcare practices. Beyond its cutting-edge medical solutions, Serenity fosters an inclusive and welcoming workplace culture. The company prides itself on being an equal opportunity... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Ability to handle sensitive and emotional patient interactions
- Proficient communication skills
- Ability to multitask effectively
- Willingness to work full-time including three 13-hour shifts
- Successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma/GED
- Excellent verbal and written communication
- Basic math skills
- Proven ability to multitask in a fast-paced environment
- At least 1 year of full-time customer service experience, reception, or personal customer service industry
Job Duties
- Update and verify customer information upon each visit
- Help customers feel valued by creating rapport, remembering their names, their interests, and stories
- Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges
- Ensure positive customer experience by providing support and compassion
- Rotate through other various office tasks throughout the day
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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