
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $32,700.00 - $48,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Professional Development
Employee assistance program
Job Description
The University of Arkansas at Little Rock is a distinguished metropolitan research university committed to providing accessible, quality education through flexible learning options and rich internship opportunities. Serving more than 8,900 students, UA Little Rock prepares its student body to become innovators and responsible leaders across diverse fields. The university plays a pivotal role in the Little Rock community and contributes significantly to regional advancements in research, technology transfer, economic development, and job creation. As a part of the prestigious University of Arkansas System, UA Little Rock upholds a mission to foster student success while supporting a vibrant cultural and academic environment.
The Student Retention Initiatives department at the University of Arkansas at Little Rock is seeking a dedicated Office Manager to join its Academic Affairs Retention Office (AARO). This is a full-time, 12-month, benefits-eligible clerical position offering a yearly salary of $39,600. The role demands an individual equipped with strong administrative, organizational, and interpersonal skills who can serve as the front-line customer service representative while delivering vital support to the retention office’s various functions and initiatives. The Office Manager will bridge communication between current and prospective UA Little Rock employees, students, and their families, ensuring smooth operational flow and positive engagement.
The Office Manager’s responsibilities encompass a broad spectrum of office management tasks including managing student employment, coordinating travel expenses, scheduling, handling reimbursements, community engagement efforts, maintaining records, preparing budgets, updating websites, managing correspondence, and other essential clerical duties. This position offers a unique opportunity to engage directly with the efforts to enhance student retention and success through effective administrative support and event coordination. Additionally, the Office Manager will play a critical role in data management, report preparation, and supporting departmental projects and community events that align with the overarching goals of student retention and success.
This position requires knowledge of state and federal laws as well as institutional policies to ensure compliance and ethical operational standards. Reporting directly to the Director of Academic Affairs Retention Office, the successful candidate will contribute to a collaborative team that is dedicated to creating an inclusive and supportive educational environment. The University of Arkansas at Little Rock places a strong emphasis on diversity, equity, and inclusion and seeks candidates who are committed to supporting diverse student populations and fostering a welcoming campus community.
Working in this role, candidates will demonstrate proficiency in using multiple student management systems, databases, and office software including Workday and WordPress. The position also involves supervising student employees, managing budgets, and supporting social media content related to student success efforts. Applicants should have a solid background in customer service, budget management, clerical support, and event planning, with the ability to multi-task and prioritize effectively in a fast-paced academic setting.
Overall, this role is ideal for individuals with a passion for higher education administration, who enjoy creating structured environments that help support student achievement and retention. Candidates who thrive in a team setting but can also work independently, possess strong communication and organizational skills, and demonstrate an understanding of the dynamic needs of a university’s academic affairs will excel in this position. As a benefits-eligible position, the Office Manager at UA Little Rock will enjoy competitive compensation along with comprehensive benefits designed to support their well-being and professional growth.
The Student Retention Initiatives department at the University of Arkansas at Little Rock is seeking a dedicated Office Manager to join its Academic Affairs Retention Office (AARO). This is a full-time, 12-month, benefits-eligible clerical position offering a yearly salary of $39,600. The role demands an individual equipped with strong administrative, organizational, and interpersonal skills who can serve as the front-line customer service representative while delivering vital support to the retention office’s various functions and initiatives. The Office Manager will bridge communication between current and prospective UA Little Rock employees, students, and their families, ensuring smooth operational flow and positive engagement.
The Office Manager’s responsibilities encompass a broad spectrum of office management tasks including managing student employment, coordinating travel expenses, scheduling, handling reimbursements, community engagement efforts, maintaining records, preparing budgets, updating websites, managing correspondence, and other essential clerical duties. This position offers a unique opportunity to engage directly with the efforts to enhance student retention and success through effective administrative support and event coordination. Additionally, the Office Manager will play a critical role in data management, report preparation, and supporting departmental projects and community events that align with the overarching goals of student retention and success.
This position requires knowledge of state and federal laws as well as institutional policies to ensure compliance and ethical operational standards. Reporting directly to the Director of Academic Affairs Retention Office, the successful candidate will contribute to a collaborative team that is dedicated to creating an inclusive and supportive educational environment. The University of Arkansas at Little Rock places a strong emphasis on diversity, equity, and inclusion and seeks candidates who are committed to supporting diverse student populations and fostering a welcoming campus community.
Working in this role, candidates will demonstrate proficiency in using multiple student management systems, databases, and office software including Workday and WordPress. The position also involves supervising student employees, managing budgets, and supporting social media content related to student success efforts. Applicants should have a solid background in customer service, budget management, clerical support, and event planning, with the ability to multi-task and prioritize effectively in a fast-paced academic setting.
Overall, this role is ideal for individuals with a passion for higher education administration, who enjoy creating structured environments that help support student achievement and retention. Candidates who thrive in a team setting but can also work independently, possess strong communication and organizational skills, and demonstrate an understanding of the dynamic needs of a university’s academic affairs will excel in this position. As a benefits-eligible position, the Office Manager at UA Little Rock will enjoy competitive compensation along with comprehensive benefits designed to support their well-being and professional growth.
Job Requirements
- Earned bachelor's degree
- minimum of one year of customer service experience
- minimum of one year of budget experience
- ability to work independently and as part of a team
- strong communication skills
- proficiency with word processing and spreadsheet software
- experience with budget management
- supervisory skills
- excellent organizational skills
- attention to detail and accuracy
- ability to prioritize multiple tasks
- ability to provide front-line customer service
- knowledge of office administration
- ability to meet deadlines
- ability to use Workday and WordPress
- ability to support diverse student populations
Job Qualifications
- Earned bachelor's degree
- minimum of one year of customer service experience
- minimum of one year of budget experience
- two years of customer service work experience preferred
- two years of budget experience preferred
- multiple student management systems and database support preferred
- prior work experience as an administrative assistant preferred
- prior experience hiring and supervising employees preferred
- prior experience with Workday preferred
- prior work experience in higher education preferred
- strong word processing, spreadsheet skills, editing skills, and communication skills preferred
Job Duties
- Provide logistical support for event planning, implementation, and assessment
- complete event and special project tasks list in a timely and precise manner
- compile regular event report summaries and final assessments for review by the Director
- provide frontline triage of incoming referrals, calls, and walk-in inquiries for appropriate staff assignment or resource referral
- manage and maintain the Care Team Excel sheet, ensuring regular sorting, cleaning, and data integrity
- coordinate graduation regalia hardship program
- provide assistance and clarification to potential students, current students, graduates, and/or program affiliates
- answer incoming calls/emails and forward them to the appropriate staff member if necessary and/or document all messages
- assist students in scheduling success coaching appointments
- assist with overall customer service departmental goals by supporting other employees and/or student workers when needed
- assist with data entry, imaging, and electronic filing utilizing proprietary databases
- collate applicant, student, and graduate data and prepare required internal and external reports as assigned
- hire, train, supervise, and evaluate student work-study employees
- process incoming and outgoing mail
- maintain Student Success website
- support Student Success social media content
- maintain office budget and office P-card
- support and coordinate office travel needs
- purchase and maintain office and programming supplies
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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