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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $22.25
Work Schedule
Standard Hours
Benefits
comprehensive medical
Prescription coverage
Comprehensive dental plan
vision plan
Voluntary health and dependent care reimbursement accounts
life and accidental death and dismemberment insurance
Short and long-term disability coverage
401(k) plan with Sun matching contribution
Paid parental leave
Employee assistance program
identity theft insurance
Legal Assistance Plan
Pet insurance
Tuition Reimbursement
Vacation RV site discounts
Team member perks and discounts
Paid Time Off
Job Description
Sun Communities is a leading company in the residential community management industry, specializing in managing and maintaining high-quality mobile home and recreational vehicle communities across the United States. With a reputation for excellence and a commitment to providing outstanding services and living experiences, Sun Communities operates numerous communities that emphasize comfort, customer satisfaction, and vibrant community living. As an industry leader, the company fosters growth and innovation while maintaining a strong dedication to team member development and resident relations. Known for its collaborative environment and comprehensive support systems, Sun Communities upholds high standards of professionalism and efficiency in all aspects... Show More
Job Requirements
- High school diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using NetSuite preferred
- 6 months in property management office experience preferred
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- must have a valid driver's license
Job Qualifications
- High school diploma or GED
- 2 years in administrative experience
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- must have a valid driver's license
Job Duties
- Greets and establishes rapport with guests, current and prospective residents
- fields community comments, suggestions and complaints to the Community Manager
- prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
- collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
- records in the proper accounts and issues receipts
- completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
- maintains records and files in accordance with the Operations Manual
- performs general administrative functions such as answering phones, typing, copying, faxing, and filing
- reviews and codes invoices and statements for Community Manager approval
- schedules clubhouse rentals and processes rental fees
- ensures office supplies are sufficiently stocked and prepares supply orders as needed
- makes collection calls for site rental payments as directed by the Community Manager
- submits bad debt files to collections
- processes resident move-ins and move-outs in accordance with the Operations Manual
- assists with planning and coordinating resident relations events and activities within the community
- assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale, community events, and other community-related information
- refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
- assists prospective residents by checking the status of Sun Homes inventory
- reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications
- forwards Sun Homes customer service requests to the Community Manager
- completes new move-in incentive requests for non-Sun Homes deals
- coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
- tracks all approvals and denials
- maintains the petty cash fund, ensuring to record expenditures in the proper accounts
- prepares bank deposit slips and deposit funds as required
- makes daily bank runs as needed
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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