Office and Operations Manager

Visit Stockton is a dynamic nonprofit organization dedicated to promoting the city of Stockton, California, as a premier destination for meetings, events, and tourism. As a 501(c)(6) non-profit trade organization, Visit Stockton plays a pivotal role in driving economic growth by attracting visitors and business investment that directly benefits the local community. Funded by assessments paid by guests to Stockton lodging establishments through the Stockton Tourism Business Improvement District, the organization’s mission is to enhance the city’s image, foster resident pride, and create a compelling reason for visitors to explore Stockton’s attractions and stay to contribute to the local economy.

The Office and Operations Manager at Visit Stockton is an essential position designed for an organized, resourceful, and community-minded professional dedicated to ensuring operational excellence and internal efficiency. This full-time, non-exempt role is based in Stockton, California, and compensates between $26 and $29 per hour, commensurate with experience. The position offers comprehensive benefits, including full medical, dental, and vision insurance, a retirement plan with company match, paid vacation, sick and holiday time off, and opportunities for professional development.

This multifaceted role supports day-to-day administrative and operational functions while directly assisting the CEO. The Office and Operations Manager is responsible for managing vendor relationships, overseeing financial processes such as invoice intake and credit card reconciliation, and tracking projects across departments to ensure timely completion. The person in this role also serves as a vital connection to the public by managing the visitor center, handling front desk operations, and offering a warm, professional brand experience to visitors both in-person and online. Key responsibilities extend to maintaining office supplies, overseeing company vehicle maintenance, coordinating community events, and acting as a representative of Visit Stockton at local engagement opportunities.

The ideal candidate should excel in a fast-paced environment, with excellent communication skills and a high level of professionalism and warmth. They thrive on maintaining high standards of service and accountability, balancing internal administrative duties with outward-facing hospitality functions. With at least three years of experience in office management, administration, or project coordination, and preferably some background in nonprofit or destination marketing organizations, this individual will contribute significantly to the smooth operation and mission delivery of Visit Stockton.

In this role, the Office and Operations Manager assists in maintaining electronic filing systems, supports CEO-led initiatives, aids in hiring logistics, and plays a crucial part in financial administration processes using tools like QuickBooks and Bill.com. Moreover, they will be adept at managing merchandise sales, inventory control, and visitor information, reflecting Visit Stockton’s commitment to community engagement and tourism promotion.

By joining Visit Stockton, candidates become part of a committed team dedicated to the economic and cultural enhancement of their community. The organization values diversity, equity, and inclusion, and actively seeks candidates from all backgrounds to foster an inclusive work environment. Visit Stockton supports equal employment opportunity and complies with ADA and California’s Fair Employment and Housing Act by providing reasonable accommodations to eligible candidates.