OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,401.00 - $112,339.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Commuter Benefits
Training and development opportunities
Employee assistance program
Job Description
The Metropolitan Transportation Authority (MTA) is a renowned public benefit corporation responsible for public transportation in the New York City metropolitan area. It manages one of the largest and busiest transit systems in the world, including subways, buses, and commuter rails, striving to provide safe, efficient, and reliable transportation services to millions of passengers daily. The MTA's Department of Subways plays a crucial role in the operational management and delivery of subway services across New York City, ensuring that the transit network operates smoothly and effectively throughout all boroughs and at all times of the day and night. The Operations... Show More
Job Requirements
- high school diploma or equivalent
- eligibility to apply as an nyct assistant train dispatcher, train dispatcher or train service supervisor
- ability to work various days and shifts including nights, weekends, and holidays
- ability to pass a skills assessment evaluation
- strong communication skills
- ability to work in a fast-paced environment
- familiarity with nyct operations
- aptitude for decision-making in emergencies
Job Qualifications
- comprehensive knowledge of nyct and service delivery rules, regulations, policies, and procedures
- ability to work effectively in a fast-paced, communications-heavy environment
- ability to manage multiple responsibilities and tasks with superior attention to detail
- familiarity with operations in sub-divisions a, b and c
- strong analytical, critical-thinking, and decision-making skills
- excellent verbal and written communication skills
- strong computer skills, including comfort with learning new applications and programs
- strong interpersonal skills, including ability to provide clear concise direction during major incidents
Job Duties
- respond to incoming communications from train crews, field supervision, towers, and external agencies
- provide incident management oversight under supervision of a Desk Superintendent
- ensure safety of maintenance crews and customers during emergencies
- direct inter- and intra-agency personnel on emergency procedures
- mitigate service interruptions
- conduct investigations on train delays and prepare reports
- supervise delay-management efforts during service disruptions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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