Nutrition Coordinator

This role is within a healthcare setting where the focus is on providing nutritional services to patients in assigned work areas. The position is integral to ensuring patients receive appropriate meals that meet their dietary needs and preferences, while simultaneously promoting positive patient outcomes and enhancing patient satisfaction. The healthcare system emphasizes collaboration among clinical service units and across its broader network, ensuring seamless communication and quality care delivery.

The job is designed for individuals who are skilled in supervising nutritional services. The individual will oversee the preparation and accuracy of meal orders using advanced automated diet office systems, such as EPIC and CBORD. They are responsible for the accuracy of menus, quality oversight at the tray line, and ensuring all diet orders and patient accommodations are correctly reflected in meal tickets. This role requires a deep understanding of therapeutic diet guidelines and proper allergy accommodations, which are crucial for patient safety and well-being.

Daily, this role involves visiting patients of all ages to assist with menu selection based on their current diet orders and personal preferences, utilizing all resources available. The individual must maintain composure under pressure and address patient concerns thoughtfully, using a service-focused approach that aligns with the department’s goal of service excellence. They act independently in service recovery situations, demonstrating professionalism and problem-solving skills. Utilizing the hospital's automated systems efficiently to process meals and communicate with clinical colleagues is a critical part of the function.

The supervisor also plays a key role in fostering a culture of safety by adhering to strict food handling and hygiene standards and conducting safety compliance monitoring. They actively participate in performance improvement initiatives aimed at maintaining high standards of care and enhancing patient experiences. The use of technological tools such as Outlook, Epic, CBORD, and other systems supports efficient operation and continuous professional learning.

In addition to operational duties, the role is committed to continual learning and adapting to technological advances, ensuring that practices are current and effective. The position supports quality service delivery according to established departmental policies and professional standards, maintaining a professional appearance and demeanor throughout daily activities.

This supervisory position offers the opportunity to contribute significantly to patient care by ensuring nutritional services align with clinical needs and service excellence. It is well-suited for candidates who are detail-oriented, capable of working collaboratively, and committed to maintaining a safe and responsive nutritional environment for patients across all age groups, including pediatric and geriatric populations. The focus on patient satisfaction, safety, and quality service delivery makes this role vital within the healthcare nutrition team.