Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Employee perks program
Job Description
NSR Suites is part of ESA Management LLC, which operates as a hospitality company managing a portfolio of hotels that prioritize guest satisfaction through high standards of service, safety, and comfort. ESA Management LLC is committed to equal employment opportunities and follows policies that promote a diverse and inclusive workplace. NSR Suites, known for offering comfort and convenience, provides a unique living and working experience with a focus on personalized guest service and operational excellence. Their properties cater to a wide range of travelers and emphasize quality hospitality during all hours, including overnight shifts.
The advertised role is a part-t... Show More
The advertised role is a part-t... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work overnight shifts and respond within 30 minutes to on-call notifications
- Previous customer service experience preferred
- Basic computer literacy
- Ability to handle emergency and safety situations
- Strong organizational skills
- Good communication skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel guest services or hospitality preferred
- Basic computer skills and proficiency with hotel management software
- Strong communication and interpersonal skills
- Ability to handle emergency situations calmly and effectively
- Knowledge of safety and security procedures
- Ability to work overnight hours and early mornings
- Dependability and strong problem-solving skills
Job Duties
- Work in a guest service representative capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM
- Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- Maintain control of all hotel keys, safeguarding them against mishandling or theft
- Log keys in and out when necessary
- Organize, confirm, process, and conduct limited guest check-ins and check-outs including greeting, registering guests, assigning rooms, issuing keys, and collecting payments
- Keep abreast of hotel policies, training, and safety procedures
- Provide guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest when necessary
- Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios
- Maintain proficiency in all location computer and software systems
- Respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints
- Cover another hotel during critical staffing needs when required
- Perform other duties as assigned by manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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