Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Five (5) Day Work Week
Paid Vacation: One Week after Year One, Two Weeks after Two Years, and Three Weeks after Ten Years
Health Insurance – Medical & Dental Programs Available
401K Plan – Immediate Eligibility
Job Description
Flanigan's is a well-established restaurant brand known for its vibrant atmosphere and friendly service. As a hospitality-focused dining establishment, Flanigan's prides itself on creating warm and welcoming experiences for all guests, making each visit memorable from start to finish. The restaurant is recognized for its casual dining environment where guests are treated like family and friends, upheld by a team-oriented culture that values courtesy, professionalism, and customer satisfaction.
The role of Host/Hostess at Flanigan's is integral to the guest experience, as you are the first smiling face our guests see upon arrival and the last friendly interaction as they leave. This position requires a naturally hospitable individual who can create a positive first impression with genuine warmth and professionalism. As a host or hostess, you manage the flow of seating in the dining area efficiently, ensuring guests are promptly and comfortably seated. You are responsible for greeting guests with Flanigan's signature "Smile Talk," maintaining a cheerful and courteous demeanor, and engaging guests with conversation during their seating process.
In addition to welcoming guests, the position involves managing the waitlist effectively, communicating any guest questions or concerns to the manager on duty, and maintaining cleanliness and organization of the foyer, host station, waiting area, and menus. Hosts/hostesses also contribute to the upkeep of guest restrooms and handle telephone inquiries promptly and courteously. This multifaceted role extends to performing opening and closing duties, conducting shift changes seamlessly, and completing assigned sidework to support smooth restaurant operations.
Candidates for this position should possess good physical stamina, as frequent reaching, bending, and stooping are necessary, along with the ability to lift up to 50 pounds. Proficiency in English is required for communication and compliance with safety standards. Applicants must complete and pass the Florida Responsible Vendor program and food safety certification per both Flanigan's and Florida regulatory standards. This position is an excellent opportunity for individuals who enjoy engaging with people, providing outstanding customer service, and contributing to a dynamic team environment within a reputable restaurant.
Flanigan's offers a competitive employment package that includes a five-day work week, paid vacation accrued progressively with tenure, options for medical and dental insurance, a 401K retirement plan with immediate eligibility (requiring enrollment at age 21 or older), and discounted meals during shifts. Joining Flanigan's means becoming part of a restaurant that values its team members and strives to deliver exceptional dining experiences through dedicated and personable service.
The role of Host/Hostess at Flanigan's is integral to the guest experience, as you are the first smiling face our guests see upon arrival and the last friendly interaction as they leave. This position requires a naturally hospitable individual who can create a positive first impression with genuine warmth and professionalism. As a host or hostess, you manage the flow of seating in the dining area efficiently, ensuring guests are promptly and comfortably seated. You are responsible for greeting guests with Flanigan's signature "Smile Talk," maintaining a cheerful and courteous demeanor, and engaging guests with conversation during their seating process.
In addition to welcoming guests, the position involves managing the waitlist effectively, communicating any guest questions or concerns to the manager on duty, and maintaining cleanliness and organization of the foyer, host station, waiting area, and menus. Hosts/hostesses also contribute to the upkeep of guest restrooms and handle telephone inquiries promptly and courteously. This multifaceted role extends to performing opening and closing duties, conducting shift changes seamlessly, and completing assigned sidework to support smooth restaurant operations.
Candidates for this position should possess good physical stamina, as frequent reaching, bending, and stooping are necessary, along with the ability to lift up to 50 pounds. Proficiency in English is required for communication and compliance with safety standards. Applicants must complete and pass the Florida Responsible Vendor program and food safety certification per both Flanigan's and Florida regulatory standards. This position is an excellent opportunity for individuals who enjoy engaging with people, providing outstanding customer service, and contributing to a dynamic team environment within a reputable restaurant.
Flanigan's offers a competitive employment package that includes a five-day work week, paid vacation accrued progressively with tenure, options for medical and dental insurance, a 401K retirement plan with immediate eligibility (requiring enrollment at age 21 or older), and discounted meals during shifts. Joining Flanigan's means becoming part of a restaurant that values its team members and strives to deliver exceptional dining experiences through dedicated and personable service.
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- strong communication and interpersonal skills
- ability to multitask and work efficiently in a fast-paced environment
- reliable and punctual
- ability to stand for extended periods
- completion of Florida Responsible Vendor and food safety programs
- ability to maintain a pleasant and professional demeanor under pressure
Job Qualifications
- Can reach, bend, stoop frequently
- Able to lift up to 50 lbs
- Ability to speak, read and write English
- Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
- Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes
- Must be 21 or Over to Enroll
Job Duties
- You’re the first smiling face our guests see every time they enter a Flanigan’s, and likely the last as they go on their merry way
- You set the tone for the entire experience, greeting all of our friends and family in a warm and welcoming way
- You help usher guests to their tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in
- Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
- Greets guests with Flanigan’s "Smile Talk"
- Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
- Efficiently manages the Wait List for seating
- Communicates guest’s questions or concerns to Manager on duty
- Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
- Restock and maintain restroom cleanliness for guest
- Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
- Conclude guests’ visit with Flanigan’s "Smile Talk"
- Perform shift changes, opening/closing duties, assigned sidework
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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