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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Competitive wages
monthly bonus incentives
Ski pass for winter season
Paid Time Off
Personal Days
Medical health plan
Dental health plan
On-site accommodation
Commuter allowance
Retail Discounts
Spa service discounts
Resort wide discounts
Job Description
Alyeska Nordic Spa, located within the breathtaking Alyeska Resort grounds in Girdwood, Alaska, offers a unique wellness experience that blends natural elements with modern hydrotherapy. This spa is designed to deliver a sense of peace and connection, providing guests with an indoor-outdoor experience that encourages relaxation without rules. Each spa visit is tailored to the individual needs and preferences of guests, embracing inclusivity, natural beauty, and social connection. Alyeska Nordic Spa redefines wellness by creating an environment where guests can connect with nature, themselves, and others in a welcoming atmosphere. The spa includes hot, warm, and cold pools set amidst... Show More
Job Requirements
- Previous spa, hospitality, guest service or retail experience
- Excellent verbal communication skills
- Good numerical skills including balancing daily sales and data collection
- Comfortable with technology and open to new learning
- Passion for guest service and health and wellness
- Previous experience with reservation software and POS systems preferred
Job Qualifications
- Previous spa, hospitality, guest service or retail experience
- Excellent verbal communication skills
- Good numerical skills including balancing daily sales and data collection
- Comfortable with technology and quick to learn new systems
- Passion for guest service and health and wellness
- Experience with reservation software and point of sale (POS) systems preferred
Job Duties
- Keeping the sense of arrival picture perfect from curb to front desk
- Greeting guests with immediate eye contact and a genuine welcome
- Providing thorough knowledge of hydrotherapy, services, products and offerings
- Ensuring accuracy and attention to detail when making reservations or checking in guests
- Monitoring locker turnover and maximizing average spend per locker occupied
- Handling guest enquiries, wait lists, emails and phone calls promptly
- Cleaning, restocking and tidying reception, retail and relaxation spaces throughout shifts
- Completing assigned tasks timely and with high quality
- Maintaining clean, organized and well-maintained spaces
- Following work processes and checklists to respect guest peace
- Demonstrating personal communication, interactions and behaviors that welcome everyone equally
- Supporting a collaborative workplace and community spirit
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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