Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,300.00 - $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career advancement opportunities
Safety equipment provided
Sustainability program participation
Job Description
This opportunity is offered by a reputable hotel group known for its commitment to excellence and hospitality. The company operates within the hotel industry and is dedicated to providing high-quality guest experiences and maintaining rigorous brand standards. They emphasize core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide their approach to delivering exceptional service and fostering a collaborative work environment. The establishment is known for its mid-scale to luxury properties, offering a dynamic career path to motivated individuals seeking growth opportunities within the hospitality sector. Potential career advancement includes roles such as Director of Front Office, Director of Rooms, and Assistant General Manager, reflecting the companys dedication to internal promotion and professional development.
The role in focus is a Night Shift Hotel Supervisor, responsible for managing hotel departments and overseeing hotel operations during the night shift. Offering an annual compensation range from $66,300 to $70,000, this full-time position requires a hands-on approach to supervising associates, ensuring brand standards are upheld, and delivering outstanding guest services. The supervisor plays a critical role in maintaining the smooth functioning of hotel services overnight, managing staff schedules, coaching team members, and directly addressing guest concerns. This position demands leadership skills and a proactive commitment to quality control, from performing walk-throughs of public areas and guest rooms to monitoring operational issues.
The hotel supervisor must also ensure adherence to established operational procedures, including managing property accounting functions such as accounts payable and receivable, house bank audits, petty cash, and tax. They support sales initiatives by collaborating with sales staff to improve occupancy and revenue, maintain front office system efficiency, and oversee food and beverage program operations. The role is integral to achieving high guest satisfaction scores, fostering positive communication across departments, and promoting sustainability through the companys EarthView program. The work environment includes physical demands such as standing for extended periods, walking, lifting, bending, and requires flexibility to work holidays, weekends, and alternate shifts. The company upholds safety standards aligned with MSDS and OSHA and encourages all employees to adopt safe work habits.
The role in focus is a Night Shift Hotel Supervisor, responsible for managing hotel departments and overseeing hotel operations during the night shift. Offering an annual compensation range from $66,300 to $70,000, this full-time position requires a hands-on approach to supervising associates, ensuring brand standards are upheld, and delivering outstanding guest services. The supervisor plays a critical role in maintaining the smooth functioning of hotel services overnight, managing staff schedules, coaching team members, and directly addressing guest concerns. This position demands leadership skills and a proactive commitment to quality control, from performing walk-throughs of public areas and guest rooms to monitoring operational issues.
The hotel supervisor must also ensure adherence to established operational procedures, including managing property accounting functions such as accounts payable and receivable, house bank audits, petty cash, and tax. They support sales initiatives by collaborating with sales staff to improve occupancy and revenue, maintain front office system efficiency, and oversee food and beverage program operations. The role is integral to achieving high guest satisfaction scores, fostering positive communication across departments, and promoting sustainability through the companys EarthView program. The work environment includes physical demands such as standing for extended periods, walking, lifting, bending, and requires flexibility to work holidays, weekends, and alternate shifts. The company upholds safety standards aligned with MSDS and OSHA and encourages all employees to adopt safe work habits.
Job Requirements
- Associate or bachelor’s degree preferred
- Previous front office experience in a supervisory or management capacity in a mid-scale or luxury property is required
- Customer service and general computer experience required
- Property management software experience required
Job Qualifications
- Associate or bachelor’s degree preferred
- Previous front office experience in a supervisory or management capacity in a mid-scale or luxury property is required
- Customer service and general computer experience required
- Property management software experience required
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
- Monitor and support the brand loyalty program plus all food and beverage programs
- Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met
- Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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