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Night Manager
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
The hiring establishment is a reputable hotel operating within the hospitality industry, committed to providing exceptional guest experiences through a combination of top-notch customer service, high safety standards, and operational excellence. This hotel prioritizes the comfort, security, and satisfaction of all its guests, ensuring a welcoming environment that meets brand standards consistently. As a part of a larger hotel chain or a standalone property, this establishment integrates a variety of departments including Front Desk, Food & Beverage, Housekeeping, and Engineering, all of which work collaboratively to uphold the highest service standards. The working environment here emphasizes professional growth, flexibility, and... Show More
Job Requirements
- High school diploma or equivalent
- Prior hotel leadership experience
- CPR/First Aid certification or willingness to obtain
- Flexible availability including nights, weekends, and holidays
- Ability to stand or walk for extended periods up to 8 hours
- Ability to bend, reach, stretch, and lift/carry up to 30 lbs
- Clear communication skills in English
- Manual dexterity to use computer systems, phones, and office equipment
- Strong leadership and supervisory skills
- Ability to make independent decisions
- Excellent conflict resolution and guest recovery skills
- Ability to remain calm and decisive in emergency or high-pressure situations
- Strong organizational and time-management skills
- Working knowledge of hotel operations across Front Desk, Food and Beverage, Housekeeping, and Engineering
Job Qualifications
- Prior hotel leadership experience required
- Experience in multiple departments preferred
- CPR/First Aid certification or ability to obtain
- Strong leadership and supervisory skills
- Excellent conflict resolution and guest recovery skills
- Ability to remain calm and decisive in emergency or high-pressure situations
- Strong organizational and time-management skills
- Working knowledge of hotel operations across Front Desk, Food and Beverage, Housekeeping, and Engineering
- Clear communication skills, both verbal and written
Job Duties
- Serve as manager on duty during evening nights and weekends, overseeing hotel operations and addressing guest concerns, emergencies, or unusual situations
- Oversee overall hotel operations in the absence of executive leadership
- Monitor guest satisfaction and resolve escalated guest concerns promptly and professionally
- Ensure compliance with brand standards, company policies, and safety protocols
- Assist front desk with check-ins, check-outs, guest billing, and guest recovery as needed
- Support food and beverage operations during peak periods or staffing gaps
- Coordinate with engineering/maintenance to address urgent guest room or facility issues
- Provide hands-on operational support in any department as business needs require
- Monitor staffing levels and adjust support accordingly
- Conduct routine property walks to ensure safety, cleanliness, and security
- Respond to fire alarms, medical incidents, disturbances, and other emergencies in accordance with hotel emergency procedures
- Complete detailed incident reports and maintain accurate shift logs
- Ensure building access and security protocols are followed
- Act as the primary point of contact for emergency responders if needed
- Communicate key issues, guest concerns, and operational updates to department heads and the general manager
- Ensure a smooth handoff to morning leadership
- Monitor and verify completion of nightly procedures and tasks
- Monitor cash handling and credit procedures in accordance with policy
- Maintain detailed shift logs and reports to ensure continuity of operations
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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