Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
paid time off policy
medical benefits
Dental benefits
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a commitment to research, education, advocacy, and patient services, ACS tirelessly works to support individuals and families affected by cancer while pushing for advancements in prevention, detection, and treatment. The organization is fueled by the efforts of over 1.3 million volunteers and a dedicated workforce who share the mission to end cancer as we know it for everyone. ACS values diversity and inclusion, fostering a culture that celebrates diverse backgrounds and experiences to enhance its impact in communities... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in hotel, hospitality, healthcare or a related field
- knowledge of overnight operations, guest services, and night auditing procedures
- excellent communication and interpersonal skills
- knowledge of security procedures, emergency response protocols, and safety regulations
- ability to work independently and make decisions under pressure
- availability to work overnight shifts, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- additional education or training in hospitality management, security, or related field preferred
- minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures
- excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders from diverse backgrounds and handle sensitive or challenging situations with professionalism and empathy
- knowledge of security procedures, emergency response protocols, and safety regulations
- ability to work independently and make sound decisions under pressure
- availability to work overnight shifts, including weekends and holidays, with flexibility to respond to emergencies or unexpected situations as needed
Job Duties
- Address guest inquiries, concerns, and requests during overnight hours, providing assistance, information, and support as needed to ensure a positive and comfortable experience for guests
- Implement and enforce security procedures and safety protocols to protect guests, staff, and property during overnight hours, conducting regular patrols and inspections to monitor for any potential risks or hazards
- Manage emergencies and crisis situations effectively, including medical emergencies, security incidents, and facility issues, coordinating response efforts and communicating with appropriate stakeholders as necessary
- Maintain open communication with internal departments, including program staff, administrative staff, and maintenance staff, as well as external stakeholders such as healthcare providers and emergency services, to coordinate efforts and address any issues or concerns that arise overnight
- Perform administrative duties such as completing nightly reports, updating guest records, and managing room inventory, ensuring accuracy and efficiency in all administrative tasks
- Conduct regular inspections of guest rooms and common areas to ensure cleanliness, maintenance, and compliance with Hope Lodge standards, addressing any deficiencies or issues promptly and appropriately
- Perform night auditing duties, including reconciling HMS, verifying Check In Data, and preparing reports, to ensure accuracy and compliance with HMS procedures
- Reset the lodge for the next day by conducting housekeeping and laundry tasks, ensuring linens are laundered and the linen room is prepared for the following day
Job Location
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