Night Guest Laundry Attend-PT-102020

ESA Management, LLC is a respected hospitality management company dedicated to delivering exceptional guest experiences across a diverse portfolio of hotel properties. Known for its commitment to quality service and operational excellence, ESA Management operates hotels that emphasize comfort, safety, and guest satisfaction. The company fosters a supportive work environment where employees are valued, recognized, and provided opportunities for growth and professional development. By continuously investing in its workforce and maintaining high standards, ESA Management has established itself as a reliable employer within the hospitality industry.

The Night Guest Laundry Attendant (NGLA) role is an essential position within ESA Management's hotel operations, focusing on maintaining optimal guest experiences during overnight hours. This position is vital in handling guest interactions during the night, including checking guests in and out following stringent company policies and ensuring that all laundry services meet the highest standards. The NGLA plays a multifaceted role, not only managing the laundry department but also addressing guest needs, processing payments, and upholding safety and security measures throughout the property.

Working the typical overnight shift from 11:00 PM to 7:00 AM, the NGLA ensures that linens, terry, blankets, coverlets, and other laundry items are treated, washed, dried, and folded according to company protocols. In addition, this role includes processing all dishware properly and maintaining housekeeping carts and stock levels for the entire hotel. The NGLA helps deliver a spotless and welcoming environment by conducting property inspections, maintaining cleanliness, collecting trash, and addressing maintenance issues promptly.

The position demands strong communication skills, the ability to operate property management systems efficiently, and sound judgment to resolve guest concerns proactively. Employees must adhere to safety policies, maintain cash handling protocols, and perform audit functions when necessary. The role also entails assisting with cleaning various areas of the hotel and supporting other departments as required by management.

ESA Management values its associates and provides competitive wages, weekly pay, and a comprehensive benefits package including vision insurance, a 401(k) savings plan, an employee assistance program, and special employee perks offering discounts with major companies. The company promotes a positive work environment supported by employee recognition programs and opportunities for professional growth.

Ideal candidates for the NGLA position will have a high school diploma or GED and prior related experience or training. This role provides an opportunity to join a dynamic hospitality team, making a significant difference in guest satisfaction during the night shift. Individuals passionate about hospitality, teamwork, and maintaining high standards of cleanliness and service will find this position rewarding and fulfilling.