Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Paid sick leave
Team Member Travel Program
Job Description
Pacifica Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its collection of hotels situated in prime locations. One of their distinguished properties, La Jolla Cove Hotel & Suites, reflects the company’s commitment to excellence and guest satisfaction. Located just steps from the breathtaking Pacific Ocean and the iconic La Jolla Cove, this hotel offers a serene and inviting atmosphere where guests can enjoy boutique shops, exquisite dining, and vibrant art galleries all within walking distance. As a member of the Pacifica Hotels family, the La Jolla Cove Hotel embodies the company’s core values of service,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services
- Ability to work night shifts
- Excellent communication skills
- Basic computer proficiency
- Strong cash handling skills
- Professional and courteous demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Familiarity with reservation systems and night audit procedures
- Proficient in operating PBX telephone systems
- Excellent problem-solving and multitasking abilities
- Attention to detail and ability to maintain accurate records
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures to ensure guest satisfaction
- Facilitate guest departures by following procedures to close accounts and determine room availability
- Calculate and post monies, receipts and guest accounts using proper cash handling methods
- Answer inquiries and accept reservations in person and over the phone using reservation guidelines
- Maintain good guest relations by being knowledgeable about in-house and area functions
- Operate PBX equipment to handle incoming and outgoing calls and set wake-up calls
- Control and balance cash and credit transactions and maintain personal bank responsibility
- Run night audit final after ensuring all revenues are balanced nightly
- Process guest mail, messages and faxes by receiving, sorting and distributing them
- Maintain department and front desk logbooks to enhance communication and operations
- Provide assistance to team members and departments as needed
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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