Night Auditor/Guest Services Agent

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $28.03 - $30.03

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

Life insurance

Disability Coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge Hospitality is a renowned management company specializing in the hospitality industry, with a strong presence in Seattle, Washington. The company prides itself on managing union properties that emphasize a balanced work environment coupled with excellent employment benefits. Stonebridge operates with a philosophy centered on exceptional guest service, operational excellence, and fostering a supportive atmosphere for its employees.

Operating within the hotel sector, Stonebridge Hospitality offers a dynamic and rewarding career path for individuals passionate about providing outstanding customer experiences. The current open positions include Guest Services Agent and Relief Night Auditor, both essential roles that contribute significantly ... Show More

Job Requirements

Must be available to work overnight shifts, including weekends and holidays
Ability to perform bookkeeping activities including balancing revenues and receipts
Capability to provide excellent customer service and solve problems effectively
Strong organizational and communication skills
Experience with property management systems
Ability to work independently with minimal supervision
Ability to stand, walk, and lift up to 10 lbs
Availability to work part-time, full-time, seasonal, or on-call shifts

Job Qualifications

Previous experience in a hospitality or customer service role preferred
Proficiency in basic bookkeeping and balancing financial transactions
Strong communication skills, both verbal and written
Proficient in using property management systems and office software
Excellent customer service and problem-solving skills
Ability to work independently and make decisions with minimal supervision
Detail-oriented with strong organizational skills

Job Duties

Greet, register, and assign rooms to hotel guests
Verify customer payment methods and process credit authorizations
Maintain accurate records of room availability and guest accounts using the property management system
Balance daily receipts and revenues, conducting income audits on posted revenues
Assist guests with check-out processes, reviewing accounts and resolving discrepancies
Answer phone calls promptly, directing inquiries or addressing guest needs
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
Make and confirm reservations, ensuring accurate data entry
Provide guests with information on hotel services and local attractions
Document guest feedback and escalate issues to management when necessary
Perform nightly bucket checks to ensure compliance with hotel standards
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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