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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation
Paid parental leave
Tuition Reimbursement
weekly pay
free shift meal
Free parking
Employee Discounts
Training and Development
Internal mobility
Job Description
Delaware North is a global, family-owned hospitality and food service company with over 100 years of history, known for delivering excellent guest experiences across various industries including hotels, sports, gaming, and national parks. The company takes pride in its diverse and inclusive work culture, and at its core, it values its team members as essential contributors to its legacy of success and growth. Delaware North operates the Westin Buffalo, a prestigious AAA Four Diamond luxury lifestyle hotel located in downtown Buffalo, New York, within the company’s global headquarters building. The Westin Buffalo boasts well-appointed guest rooms, a state-of-the-art fitness center,... Show More
Job Requirements
- Must be at least 18 years old
- Valid driver’s license with a clean driving record
- No high school diploma or GED required
- Ability to communicate with guests and team members
- Ability to handle long-term standing, walking, bending, reaching, and lifting items up to 30 pounds
Job Qualifications
- Previous experience in cash handling
- Previous experience in a customer service environment is beneficial
- Good communication skills
- Basic math skills for accurate money handling and change counting
- Experience using Microsoft Excel
Job Duties
- Run the night audit function, reconcile credit card payments, input sales and manual sales sheets, understand the guest folio, explain billing, and make corrections as needed
- Review pending advance deposits and charges, check guests in and out efficiently
- Quote room rates and room package information, post charges for in-house accounts
- Complete shift closing, drop cash and check payments, secure the bank at all times, and follow proper cash handling policies
- Perform cash handling and maintain accurate paperwork related to front office operations
- Check and balance daily figures, post room and tax charges on guest accounts
- Drive a company vehicle to assist with valet and shuttle parking as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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