Night Auditor | Norwalk Residence Inn

Shaner Hotels is a distinguished name in the hospitality industry, recognized as one of the foremost award-winning hospitality owner-operators and management companies. With a substantial portfolio of over 65 properties spanning full-service, select-service, extended-stay, and resort categories, Shaner Hotels manages more than 7,500 rooms across 14 states and four countries. This impressive reach is bolstered by partnerships with top hospitality brands as well as independent hotel locations. The company serves investors, hotel owners, and brands by offering a diverse range of services including hotel development, design and construction, e-commerce, and revenue management. Shaner Hotels is committed to delivering exceptional guest experiences and industry-leading management practices. More information about the company can be found on their website, www.shanercorp.com.

Shaner Hotels presents an exciting career opportunity at the Residence Inn Norwalk, located in the vibrant downtown Norwalk area. This modern 102-room Residence Inn is ideally situated within walking distance of the trendy SoNo district, known for its diverse dining spots, shopping venues, and entertainment options which greatly enhance the guest experience. The position of Night Auditor at this location is essential to maintaining operational excellence overnight and ensuring guest satisfaction. The Night Auditor not only balances revenue and expense transactions for the day but also effectively serves as the face of the hotel during the audit shift, handling guest needs and resolving issues with professionalism and care.

The role involves a flexible schedule that includes working weekends, holidays, and overnight hours. Responsibilities span from processing all check-ins and check-outs according to hotel standards to adhering strictly to payment, cash handling, and credit policies. Additionally, the Night Auditor is tasked with generating daily financial reports and distributing them accurately to designated departments or personnel. This role requires strong communication skills and a customer-focused attitude to take appropriate action that meets and exceeds guest expectations. The position promises a dynamic work environment where keen attention to detail and the ability to multitask are highly valued. This is a fantastic opportunity for individuals with customer service experience who are eager to grow within a reputable hospitality company and contribute to an outstanding guest experience at a treasured hotel location.