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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Shaner Hotels is a distinguished name in the hospitality industry, recognized as one of the foremost award-winning hospitality owner-operators and management companies. With a substantial portfolio of over 65 properties spanning full-service, select-service, extended-stay, and resort categories, Shaner Hotels manages more than 7,500 rooms across 14 states and four countries. This impressive reach is bolstered by partnerships with top hospitality brands as well as independent hotel locations. The company serves investors, hotel owners, and brands by offering a diverse range of services including hotel development, design and construction, e-commerce, and revenue management. Shaner Hotels is committed to delivering exceptional guest... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year customer service experience
- Ability to communicate effectively with guests management and team members
- Availability to work flexible hours including weekends holidays and overnight
- Basic computer skills
- Knowledge of hotel operations preferred
- Bilingual skills a plus
Job Qualifications
- High school graduate or equivalent
- Minimum one year customer service experience
- Previous hotel experience preferred
- Ability to satisfactorily communicate with guests management and co-workers
- Computer experience preferred
- Bilingual English Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and overnight hours
- Handle guest complaints ensuring guest satisfaction
- Process all check-ins and check-outs according to established hotel requirements
- Adhere to payment cash handling and credit policies and procedures
- Generate print and distribute daily reports to designated departments and personnel
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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