Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
401k
Paid Time Off
Employee Referral Program
hotel discounts
Career growth opportunities
performance bonuses
Job Description
Maya Hotels is a prominent hospitality company managing a diverse portfolio of esteemed hotel brands such as Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Renowned for its commitment to superior guest experiences and service excellence, Maya Hotels stands out in the competitive hospitality industry through a focus on quality, comfort, and customer satisfaction. With a welcoming and supportive work environment, Maya Hotels provides its employees with the opportunity to grow professionally within a dynamic and expanding hotel management organization. Dedicated to fostering career advancement and personal development, the company offers a range... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or night audit functions preferred
- excellent communication and interpersonal skills
- detail-oriented with strong multitasking abilities
- proficiency with hotel management software and basic accounting
- ability to handle cash responsibly
- flexibility to work overnight shifts including weekends and holidays
- ability to stand for extended periods and lift items up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- additional education in accounting or hospitality is preferred
- previous experience in front office operations or night audit roles is desirable
- excellent communication and customer service skills
- ability to think quickly and resolve guest issues efficiently
- ability to work accurately and efficiently in a fast-paced environment
- proficiency in computer systems hotel property management software and basic accounting principles
- familiarity with handling payments processing transactions and balancing a cash drawer
- ability to work various shifts including evenings weekends and holidays
Job Duties
- Perform guest check-in and check-out processes efficiently and accurately
- provide excellent customer service addressing guest inquiries requests and concerns
- manage reservations and ensure all guest information is accurate in the system
- assist with guest needs including wake-up calls room changes and additional amenities
- handle guest issues professionally and resolve them promptly
- conduct a detailed audit of financial transactions including guest folios cash handling and credit card charges
- reconcile daily revenue verify postings and resolve discrepancies
- prepare and distribute reports such as the Night Audit Report Revenue Report and Occupancy Report for hotel management
- close the day's financial activities and generate the Daily Flash Report
- ensure compliance with hotel policies and procedures across all operating departments
- maintain financial records including guest ledgers accounts receivable and accounts payable
- process and review invoices for accuracy before forwarding them to accounting
- assist with month-end financial reporting and statements
- monitor and control cash handling procedures ensuring secure storage of funds
- follow all hotel accounting and financial policies procedures and controls
- maintain a secure environment for guests and employees throughout the night
- monitor hotel access and ensure the safety of property and guests
- respond to emergencies such as fire alarms medical situations or security concerns in accordance with hotel protocols
- adhere to Maya Hotels' policies procedures and Code of Ethics
- maintain a clean and professional personal appearance following Maya Hotels Grooming Policy
- promote a safe working environment practice proper cash handling and comply with safety regulations
- participate in hotel sustainability initiatives including recycling efforts and reducing energy consumption
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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