Job Overview
Work Schedule
Night Shifts
Job Description
The Night Auditor position is a critical role within the hospitality industry, specifically for hotels and lodging establishments. This role is primarily responsible for managing the front desk operations during overnight hours while ensuring the accuracy and integrity of the hotel's financial records. The hiring establishment values meticulous financial oversight combined with exceptional guest interaction skills, creating a seamless and welcoming experience during the quieter nighttime operations. Typically working during the late evening through early morning, the Night Auditor plays a key role in maintaining operational continuity and financial accuracy when usual daytime staff are off duty.
This particular role is designed for those who thrive in a detail-oriented environment and who can independently handle responsibilities that involve both customer service and precise financial documentation. The Night Auditor is expected to start their shift ten minutes before the official changeover time, allowing for thorough handover procedures from the previous Guest Service Agent. The role involves counting and verifying money drops, signing verification forms, monitoring and reconciling financial systems, and ensuring the lobby and public areas are clean and welcoming despite the overnight hours.
Beyond financial duties, the Night Auditor is entrusted with various operational responsibilities that ensure the hotel remains guest-ready at all times. This includes setting up continental breakfasts for early risers, taking and entering guest reservations, performing audits, and following strict audit guidelines to maintain transparency and accountability. The role further requires a thorough knowledge of the hotel layout, key security locations such as main gas, water, electrical cutoffs, and emergency procedures to ensure guest safety in urgent situations.
Training is a significant part of the onboarding process. New Night Auditors undergo a comprehensive two-week training period during which they work alongside experienced staff before being required to work independently. There is also a 120-day probationary period during which management continues to provide guidance and support to enhance the new hire's proficiency and comfort in the role.
Overall, this role demands a blend of financial acumen, customer service excellence, and operational responsibility. It is ideal for individuals who are trustworthy, attentive to detail, and capable of handling multiple responsibilities independently. The Night Auditor not only maintains financial accuracy but also enhances guest satisfaction during overnight hours, contributing positively to the overall reputation and efficiency of the hotel.
This particular role is designed for those who thrive in a detail-oriented environment and who can independently handle responsibilities that involve both customer service and precise financial documentation. The Night Auditor is expected to start their shift ten minutes before the official changeover time, allowing for thorough handover procedures from the previous Guest Service Agent. The role involves counting and verifying money drops, signing verification forms, monitoring and reconciling financial systems, and ensuring the lobby and public areas are clean and welcoming despite the overnight hours.
Beyond financial duties, the Night Auditor is entrusted with various operational responsibilities that ensure the hotel remains guest-ready at all times. This includes setting up continental breakfasts for early risers, taking and entering guest reservations, performing audits, and following strict audit guidelines to maintain transparency and accountability. The role further requires a thorough knowledge of the hotel layout, key security locations such as main gas, water, electrical cutoffs, and emergency procedures to ensure guest safety in urgent situations.
Training is a significant part of the onboarding process. New Night Auditors undergo a comprehensive two-week training period during which they work alongside experienced staff before being required to work independently. There is also a 120-day probationary period during which management continues to provide guidance and support to enhance the new hire's proficiency and comfort in the role.
Overall, this role demands a blend of financial acumen, customer service excellence, and operational responsibility. It is ideal for individuals who are trustworthy, attentive to detail, and capable of handling multiple responsibilities independently. The Night Auditor not only maintains financial accuracy but also enhances guest satisfaction during overnight hours, contributing positively to the overall reputation and efficiency of the hotel.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or front desk roles preferred
- Ability to handle cash accurately
- Strong attention to detail
- Good communication skills
- Ability to work overnight shifts
- Basic computer literacy
- Ability to follow procedures and company policies
- Physically able to keep the lobby clean and manage set up duties
- Willingness to learn and undergo training
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or auditing preferred
- Strong numerical and financial skills
- Excellent customer service and communication skills
- Ability to work independently during overnight hours
- Knowledge of basic computer operations
- Familiarity with hotel audit procedures
- Ability to work under pressure and handle multiple tasks effectively
- Understanding of property layout and emergency protocols
Job Duties
- Count the money drop for the clerk you are relieving
- Watch the clerk drop the money in the locked drop box
- Sign your initials on the money shift verification form
- Count your bank
- Document any shortages in writing and report to manager
- Check the computer and verify your shift has been keyed in
- Check the day's work and correct any errors
- Perform all check systems
- Clean the lobby
- Set up continental breakfast
- Take reservations and enter them into computer
- Conduct the audit following audit guidelines
- Keep lobby clean and neat at all times
- Follow all rules given on hire date
- Complete daily forms and reports accurately
- Know the layout of the property interior and exterior
- Know location of main gas, water, electrical cut off and breakers
- Know location of master keys, override keys and laundry room keys
- Know how to shut down the computer in emergencies
- Maintain emergency kit with flashlight
- Know location of first aid supplies
- Know manager's phone number
- Work independently after two weeks of training
- Continue improving proficiency during 120-day probation
- Know how to set up the American Disabilities Act (ADA) box
- Refer customers to other properties when full
- Perform additional responsibilities as assigned by supervisor
Job Location
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