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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Professional development opportunities
team environment
Job Description
Courtyard Loma Linda is a distinguished hotel committed to providing an exceptional guest experience that embodies comfort, hospitality, and professionalism. As part of the well-recognized Courtyard by Marriott brand, this property prides itself on creating memorable stays for guests through a combination of modern amenities, attentive service, and a friendly atmosphere. Positioned in a strategic location that caters both to business travelers and tourists, Courtyard Loma Linda is dedicated to upholding the highest standards of hospitality and guest satisfaction through every member of its team. The hotel emphasizes a culture of ownership, accountability, and a guest-first mindset, aligning with Marriott’s... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or night auditor experience in hotel industry
- proficiency with property management systems
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment
- flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- minimum 1 year of front desk or night auditor experience
- hotel experience strongly preferred
- proficiency with PMS systems such as Hilton OnQ, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the hotel standards
- ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- promote hotel amenities, local attractions and programs to enhance the guest experience
- handle all guest complaints or concerns professionally, escalating as needed to the front desk manager or general manager
- manage room assignments, rate verifications, and payment authorizations accurately in the property management system
- assist with same-day reservations, group check-ins, and modifications as needed
- perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
- balance daily revenue reports, including cash, credit, and other payment methods
- prepare and distribute detailed reports for management review
- ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
- maintain clear communication with hotel departments via hotel channels
- document all key guest interactions, incidents, and shift details in the front desk log per hotels SOP
- respond promptly to calls, emails, and internal messages using approved communication systems
- adhere to all hotels policies, brand training, and safety procedures
- maintain a clean, organized, and professional front desk workspace at all times
- uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- this position requires flexible availability, including weekends and holidays
- this position works as one part of the hotel team and shares in our culture
- uniform and appearance standards must be maintained at all times per the hotels policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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