Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Professional development opportunities
team environment
Job Description
Courtyard Loma Linda is a distinguished hotel committed to providing an exceptional guest experience that embodies comfort, hospitality, and professionalism. As part of the well-recognized Courtyard by Marriott brand, this property prides itself on creating memorable stays for guests through a combination of modern amenities, attentive service, and a friendly atmosphere. Positioned in a strategic location that caters both to business travelers and tourists, Courtyard Loma Linda is dedicated to upholding the highest standards of hospitality and guest satisfaction through every member of its team. The hotel emphasizes a culture of ownership, accountability, and a guest-first mindset, aligning with Marriott’s Wings of Excellence standards. Joining this establishment means becoming part of a collaborative, dynamic team focused on delivering excellence around the clock.
The Night Auditor role at Courtyard Loma Linda is crucial in maintaining the seamless operation of the hotel during overnight hours. This position acts as the guest's first point of contact during the night shift, ensuring all arrivals and departures are handled with efficiency and professionalism. Serving as the "Ground Control" of the hospitality experience, the Night Auditor upholds the hotel’s commitment to exceptional service by managing guest accounts and financial transactions meticulously while delivering friendly and personalized guest interactions. With responsibilities that include performing late-night check-ins and check-outs, conducting nightly audits, balancing daily revenue reports, and resolving any guest concerns promptly, the Night Auditor plays an instrumental role in supporting both guest satisfaction and hotel operations.
This position demands a high level of professionalism, excellent communication skills, and strong organizational abilities to multitask effectively in a fast-paced environment. Attention to detail is paramount as the Night Auditor ensures accuracy in all financial reporting and compliance with hotel policies and brand standards. Additionally, this role requires maintaining a welcoming and clean front desk environment during overnight hours, reinforcing a positive and safe atmosphere for guests and staff alike. The Night Auditor is also responsible for promoting hotel amenities and local attractions, further enhancing the guest experience during their stay.
Courtyard Loma Linda values flexible team members who can contribute to the hotel’s culture and work collaboratively with other departments. This role requires availability for weekends, holidays, and overnight shifts, with strict adherence to uniforms and appearance standards that reflect the prestige of the brand. The ideal candidate will have prior experience in front desk or night auditing positions within the hotel industry and be proficient in Property Management Systems such as Hilton OnQ, Marriott FOSSE, ChoiceADVANTAGE, or IHG Opera Cloud.
Overall, the Night Auditor at Courtyard Loma Linda is a vital link in the delivery of the hotel’s hospitality promises, providing a smooth, memorable, and consistent experience that embodies the Wings of Excellence commitment. This is an excellent career opportunity for individuals passionate about guest service, operations, and hospitality, who seek to grow within a reputable and supportive environment. If you are organized, detail-oriented, and eager to deliver outstanding overnight guest services in a friendly and dynamic hotel setting, Courtyard Loma Linda invites you to apply today and become part of their dedicated team.
The Night Auditor role at Courtyard Loma Linda is crucial in maintaining the seamless operation of the hotel during overnight hours. This position acts as the guest's first point of contact during the night shift, ensuring all arrivals and departures are handled with efficiency and professionalism. Serving as the "Ground Control" of the hospitality experience, the Night Auditor upholds the hotel’s commitment to exceptional service by managing guest accounts and financial transactions meticulously while delivering friendly and personalized guest interactions. With responsibilities that include performing late-night check-ins and check-outs, conducting nightly audits, balancing daily revenue reports, and resolving any guest concerns promptly, the Night Auditor plays an instrumental role in supporting both guest satisfaction and hotel operations.
This position demands a high level of professionalism, excellent communication skills, and strong organizational abilities to multitask effectively in a fast-paced environment. Attention to detail is paramount as the Night Auditor ensures accuracy in all financial reporting and compliance with hotel policies and brand standards. Additionally, this role requires maintaining a welcoming and clean front desk environment during overnight hours, reinforcing a positive and safe atmosphere for guests and staff alike. The Night Auditor is also responsible for promoting hotel amenities and local attractions, further enhancing the guest experience during their stay.
Courtyard Loma Linda values flexible team members who can contribute to the hotel’s culture and work collaboratively with other departments. This role requires availability for weekends, holidays, and overnight shifts, with strict adherence to uniforms and appearance standards that reflect the prestige of the brand. The ideal candidate will have prior experience in front desk or night auditing positions within the hotel industry and be proficient in Property Management Systems such as Hilton OnQ, Marriott FOSSE, ChoiceADVANTAGE, or IHG Opera Cloud.
Overall, the Night Auditor at Courtyard Loma Linda is a vital link in the delivery of the hotel’s hospitality promises, providing a smooth, memorable, and consistent experience that embodies the Wings of Excellence commitment. This is an excellent career opportunity for individuals passionate about guest service, operations, and hospitality, who seek to grow within a reputable and supportive environment. If you are organized, detail-oriented, and eager to deliver outstanding overnight guest services in a friendly and dynamic hotel setting, Courtyard Loma Linda invites you to apply today and become part of their dedicated team.
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or night auditor experience in hotel industry
- proficiency with property management systems
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment
- flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- minimum 1 year of front desk or night auditor experience
- hotel experience strongly preferred
- proficiency with PMS systems such as Hilton OnQ, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the hotel standards
- ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- promote hotel amenities, local attractions and programs to enhance the guest experience
- handle all guest complaints or concerns professionally, escalating as needed to the front desk manager or general manager
- manage room assignments, rate verifications, and payment authorizations accurately in the property management system
- assist with same-day reservations, group check-ins, and modifications as needed
- perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
- balance daily revenue reports, including cash, credit, and other payment methods
- prepare and distribute detailed reports for management review
- ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
- maintain clear communication with hotel departments via hotel channels
- document all key guest interactions, incidents, and shift details in the front desk log per hotels SOP
- respond promptly to calls, emails, and internal messages using approved communication systems
- adhere to all hotels policies, brand training, and safety procedures
- maintain a clean, organized, and professional front desk workspace at all times
- uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- this position requires flexible availability, including weekends and holidays
- this position works as one part of the hotel team and shares in our culture
- uniform and appearance standards must be maintained at all times per the hotels policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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