Night Auditor, Ambassador Hotel Tulsa

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.25

Work Schedule

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

Ambassador Hotel Tulsa, Autograph Collection, is a distinguished boutique hotel located in the vibrant heart of midtown Tulsa. Renowned for its blend of timeless luxury and modern comfort, the hotel offers guests a unique and refined hospitality experience. The property features 55 beautifully designed guest rooms, the highly acclaimed Chalkboard Restaurant, and sophisticated event spaces ideal for intimate gatherings and special occasions. Ambassador Hotel Tulsa prides itself on its warm, welcoming atmosphere and impeccable service, making it a preferred choice for both leisure and business travelers seeking a personalized and elegant stay. As part of the Autograph Collection by Marriott, the hotel enjoys the reputation and support of a leading global hospitality brand recognized for its commitment to quality and distinctive character.

The role of the Night Auditor at Ambassador Hotel Tulsa is a highly visible and essential position that directly influences the guests' overall experience during the overnight hours. This full-time, night shift role requires a professional individual who can provide exemplary guest service from 11 PM to 7 AM, ensuring all guests and visitors are welcomed warmly and efficiently. The Night Auditor is responsible for overseeing the guest registration and check-out process, promoting hotel services and amenities, and providing helpful information to enhance guests' stays.

In this position, the Night Auditor will handle various accounting procedures, reconcile daily financial transactions, and generate end-of-day reports. They will respond to guest inquiries and needs promptly and courteously, ensuring all interactions reflect the hotel’s commitment to excellence. The role also involves managing security protocols such as the proper handling of guest keys and lost and found items. During inclement weather, the Night Auditor must remain on-site until a replacement arrives, underscoring the responsibility and dedication required in this role.

Candidates suited for this position must be adept at multitasking and capable of working under pressure while maintaining a professional appearance and demeanor. Strong communication skills, both verbal and written in English, are essential to effectively interact with guests, management, and colleagues. The ideal Night Auditor is a "people-person" who thrives on public interaction and can handle guest concerns with patience and tact. Basic accounting skills and prior cashier experience are beneficial, as is familiarity with computer systems and office equipment. This role offers an opportunity to be an integral part of a team devoted to delivering superior guest satisfaction in a refined hotel environment.

Job Requirements

Able to be alert and function during the night shift 11 PM to 7 AM
ability to deal with guests when they are angry or upset
must be able to stand for long periods of time
may include crowded office setting or "close quarters"
general office environment with limited physical activity

Job Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
strong customer-relation skills with a total commitment to guest satisfaction
professional appearance and mannerism
knowledge of computer keyboard and printer operation
ability to accurately and efficiently input information into computer systems
previous cashier experience
basic accounting skills
ability to work quickly and thoroughly when under pressure
knowledge of hotel facilities and features
ability to attend to more than one task at a time
ability to maintain excellent attendance and punctuality

Job Duties

Providing quality guest service to all our guests and visitors
perform all duties toward the goal of maximizing guest service
greet guests who have made advance reservations and register them in an efficient and friendly manner
greet visitors who are looking for accommodations and attempt to meet their needs
acquaint guests with services available in the area
accurately following accounting procedures
answers external and internal telephone calls taking and delivering messages as needed
acts as the reservation attendant
answer questions and give out accurate, helpful information
run various end-of-day reports and reconcile information from various systems
adhere to all department and Company policies and procedures
ensure guest security by the proper handling of guest keys
properly handle lost and found items
in the event of inclement weather, position is required to remain on sight and on duty until replaced
perform other duties as assigned