Night Auditor

HHM Hotels is a reputable hospitality company known for its commitment to exceptional guest experiences and operational excellence. As a prominent player in the hotel industry, HHM Hotels operates numerous properties that offer comfortable accommodations and superior service to a diverse clientele. The company prides itself on fostering a positive workplace culture while delivering outstanding hospitality services that meet the evolving needs of travelers. HHM Hotels emphasizes continuous employee growth and development as part of its core values, ensuring team members have clear career paths and ample opportunities to advance within the organization. Their dedication to guest satisfaction and employee well-being has earned them recognition as an employer of choice in the hospitality sector.

The Night Auditor and Guest Service Agent role at HHM Hotels is a critical position that blends financial accuracy with excellent guest service. This full-time employment opportunity involves balancing daily revenues and settling accounts every night to prepare for the next day’s operations. The ideal candidate will perform the duties of a Guest Service Agent while also managing the complex bookkeeping requirements of the night audit. Responsibilities include conducting nightly audits, balancing financial reports, managing room availability and guest accounts manually or through computerized systems, and preparing daily operational reports. Additionally, the role requires auditing and reconciling cashiers, transmitting credit card data accurately and timely, and inputting financial information into the BRAINS network system.

Apart from the financial and accounting duties, the Night Auditor & Guest Service Agent will be the primary point of contact for guest check-ins and check-outs, handling inquiries, addressing complaints, and ensuring overall guest satisfaction throughout the night shift. Safety is a priority, and employees are expected to practice safe work habits and wear protective equipment as required. This position serves as a gateway to advancing within HHM Hotels, with career growth paths leading to roles such as Front Office Supervisor, Accounts Payable or Receivable Clerk, and ultimately Front Office Manager. Working in this role means being part of a dynamic team dedicated to upholding HHM Hotels’ high standards of service, fostering a warm and welcoming environment for guests, and maintaining smooth financial operations within the front office. HHM Hotels offers competitive wages and a comprehensive benefits package, emphasizing employee well-being and professional development.