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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Marriott St. Louis Grand is a distinguished hotel located at 800 Washington Ave, Saint Louis, Missouri. As part of the renowned Marriott International portfolio, the hotel offers exceptional accommodations and guest services in the heart of the city. Marriott International is a global leader in the hospitality industry, known for its commitment to quality, guest satisfaction, and a diverse, inclusive workplace environment. With a rich blend of culture, talent, and experience, the company continuously strives to uphold its reputation for wonderful hospitality. Marriott’s commitment to its associates ensures thorough training, professional development opportunities, and a supportive community where employees can... Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- availability to work overnight shifts including weekdays and weekends
- excellent communication skills
- ability to operate cash register and handle different payment types
- ability to stand or walk for long periods
- ability to move and lift objects up to 10 pounds
- professional appearance and demeanor
- ability to maintain confidentiality
- no supervisory experience required
Job Qualifications
- high school diploma or G.E.D. equivalent
- no supervisory experience required
- preferred but not required to have previous hotel front desk experience
- ability to communicate clearly and professionally
- basic cash handling and payment processing skills
- strong customer service orientation
- ability to follow company policies and procedures
- willingness to work overnight shifts and weekends
Job Duties
- process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- process all payment types including room charges, cash, checks, debit, and credit
- manage guest check-outs and resolve any late or disputed charges
- answer, record, and process guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track room readiness for check-in
- communicate parking procedures to guests and dispatch bell or valet staff as needed
- run daily reports on arrivals and departures and complete cashier and closing reports
- follow all safety and security policies and report any unsafe conditions
- maintain professionalism in appearance and confidentiality
- welcome guests according to company standards and anticipate service needs
- assist guests with disabilities
- speak clearly and professionally
- develop positive working relationships with coworkers
- comply with quality assurance standards
- perform physical tasks including standing, sitting, walking for extended periods and moving objects up to 10 pounds
- perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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