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Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Employer paid health benefits package
401(k) plan matching program
Comprehensive overall compensation package (PTO, holidays)
Excellent training and development opportunities with Oetker Hotels
Complimentary hotelier meals
Complimentary dry cleaning
Job Description
The Vineta Hotel is a distinguished landmark situated in the heart of Palm Beach, boasting a rich history that dates back to 1926. Recently restored to its former splendor, the hotel honors its Mediterranean Revival architecture while embracing modern conveniences and style. Located just two blocks from the renowned Worth Avenue, The Vineta Hotel is perfectly positioned in an area celebrated for its vibrant restaurant scene, designer boutiques, and art galleries. This historic landmark has become the first hotel in the United States to join the prestigious Oetker Hotels portfolio, marking a bold new chapter in its century-old legacy. The... Show More
Job Requirements
- High school diploma or equivalent required
- College degree in Accounting, Hospitality, or Business preferred
- Minimum 1-2 years of experience in hotel front office, accounting, or night audit roles
- Experience with Opera Cloud, Unifocus or similar hotel property management systems preferred
- Strong analytical, mathematical, and problem-solving skills
- Excellent communication and guest service abilities
- Ability to work independently with minimal supervision
- Knowledge of basic accounting principles and financial reconciliation processes
- Able to work overnight shifts, including weekends and holidays
- Prolonged periods of standing and walking, sitting at a desk and working on a computer
- Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs
- Must be able to access and navigate each department at the organization’s facilities
Job Qualifications
- High school diploma or equivalent required
- College degree in Accounting, Hospitality, or Business preferred
- Minimum 1-2 years of experience in hotel front office, accounting, or night audit roles
- Experience with Opera Cloud, Unifocus or similar hotel property management systems preferred
- Strong analytical, mathematical, and problem-solving skills
- Excellent communication and guest service abilities
- Ability to work independently with minimal supervision
- Knowledge of basic accounting principles and financial reconciliation processes
- Able to work overnight shifts, including weekends and holidays
Job Duties
- Serve as the primary point of contact for guests during overnight hours, providing courteous, professional, and personalized service
- Handle guest requests, concerns, and complaints with discretion, efficiency, and a solutions-oriented approach
- Complete late check-ins, early check-outs, and VIP arrivals, ensuring guest preferences and special requests are met
- Ensure a smooth overnight guest experience by proactively identifying and resolving service issues
- Answer phone calls, respond to inquiries, and coordinate guest needs across departments as required
- Monitor front desk, lobby, and public areas to ensure cleanliness, comfort, and adherence to hotel standards
- Coordinate overnight activity with housekeeping, security, maintenance, and room service teams as needed
- Communicate effectively with department leaders regarding overnight incidents, guest issues, or operational concerns
- Maintain awareness of hotel occupancy, room status, and special arrivals or departures
- Monitor hotel security systems and perform routine overnight property checks
- Respond calmly and professionally to emergency situations, including medical incidents, fire alarms, and guest disturbances
- Follow all safety, security, and emergency protocols and promptly report incidents according to hotel procedures
- Work closely with on-duty security personnel to ensure a safe environment for guests and employees
- Perform nightly audit procedures, including reconciling daily transactions and balancing the front desk system
- Ensure accurate end-of-day processing, billing, and revenue reconciliation
- Prepare and distribute nightly audit reports for management and accounting teams
- Follow proper cash-handling procedures and comply with all financial and internal control policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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