Night Auditor

HHM Hotels is a prominent hospitality company committed to providing exceptional service and memorable experiences to guests across its portfolio of hotels. As a leader in the hotel industry, HHM Hotels prides itself on its customer-centered approach, comfortable accommodations, and a welcoming atmosphere that ensures guest satisfaction at every touchpoint. The company offers full-time and part-time employment opportunities, complemented by competitive wages and comprehensive employee benefits. Working with HHM Hotels means joining a team dedicated to excellence, innovation, and the continual pursuit of outstanding hospitality standards.

The Night Auditor role at HHM Hotels is a pivotal position blending guest service with financial oversight to ensure the smooth closing and opening of daily hotel operations. The primary responsibilities include balancing revenue accounts and settling nightly accounts, maintaining accurate financial files, and resetting the property management system for the next day. This position not only requires keen attention to financial details but also the ability to perform guest service agent duties like checking guests in and out, responding to inquiries, and handling guest complaints effectively to uphold high standards of guest satisfaction.

Successful candidates will play an integral role in preventing discrepancies by performing detailed audits, reconciling cashiers, and managing credit card transactions efficiently and timely. Additionally, the Night Auditor prepares and distributes daily operational reports and inputs essential financial data into the BRAINS network system, ensuring all information is up-to-date and accurate. The role also demands strict adherence to safe working practices, including wearing personal protective equipment when necessary. HHM Hotels encourages career advancement with potential growth paths including Front Office Supervisor, Accounts Payable or Receivable Clerk, and ultimately Front Office Manager, offering an enriching professional journey within the hospitality industry.

To thrive as a Night Auditor within HHM Hotels, candidates should possess a high school diploma or equivalent, with prior night audit or accounting experience preferred. Proficiency with computer systems, especially Excel and arithmetic skills, is essential for accurately inputting financial data and preparing reports. Within 90 days of employment, candidates are expected to obtain the Food Service Driver (FSD) certification, enhancing their operational capabilities.

HHM Hotels offers a work environment that values diversity, professionalism, and continuous improvement. Employees are expected to be adaptable as work schedules may vary and include night shifts, holidays, and weekends. Physical demands include standing for prolonged periods, walking, bending, and lifting up to 25 pounds. The company also fosters a supportive culture aimed at improving guest satisfaction scores and encouraging each team member to contribute positively to the hotel's reputation and success.

At HHM Hotels, the core beliefs revolve around the principle "People Are Our Capability," emphasizing the value of each employee's contribution to the team’s collective heart and excellence. The company prioritizes staying nimble and owning responsibilities, cultivating an atmosphere of empowerment and pride among its workforce. Joining HHM Hotels as a Night Auditor provides a unique opportunity to develop a multifaceted skill set in hospitality management, accounting, and customer service, while enjoying a rewarding career with competitive wages, comprehensive benefits, and a clear growth path within the organization.