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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Free parking
growth opportunities
Supportive culture
Job Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts stands as New Mexico's premier locally owned hospitality group, deeply rooted in honoring culture, place, and people. We pride ourselves on offering a luxury experience built on authentic storytelling, exceptional service, and profound community pride. Our portfolio encompasses luxury hotels and award-winning restaurants that not only provide unparalleled comfort and style but also reflect the rich heritage and warmth of New Mexico. Each property under the Heritage umbrella is managed with a commitment to sustainability, local engagement, and enriching guest experiences that feel authentically connected to the regional landscape and traditions... Show More
Job Requirements
- High school diploma or equivalent
- Strong knowledge of hotel software and property management systems
- Excellent verbal and written communication skills
- Proven leadership and decision-making ability in a hotel environment
- Strong analytical and problem-solving skills
- Ability to multitask and remain focused during independent overnight operations
- High level of attention to detail and organizational discipline
- Demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations, including resolving guest concerns with minimal supervision
- Experience maintaining a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents during overnight hours
- Ability to perform light housekeeping and facility support tasks such as restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day’s operations
- Availability to work overnight shifts, weekends and holidays
- Hospitality experience preferred
Job Qualifications
- Strong knowledge of hotel software and property management systems
- Excellent verbal and written communication skills
- Proven leadership and decision-making ability in a hotel environment
- Strong analytical and problem-solving skills
- Ability to multitask and remain focused during independent overnight operations
- High level of attention to detail and organizational discipline
- Demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations, including resolving guest concerns with minimal supervision
- Experience maintaining a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents during overnight hours
- Ability to perform light housekeeping and facility support tasks such as restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day’s operations
- Availability to work overnight shifts, weekends and holidays
- High school diploma or equivalent
- Hospitality experience preferred
Job Duties
- Work under the direction of the Guest Experience Manager
- Maintain a positive and professional approach with employees, coworkers and guests
- Serve as the accountable managerial presence overnight and remain visible and accessible to guests and staff
- Communicate regularly with property leadership regarding job assignments and workflow requirements
- Monitor and safeguard property financials daily
- Collaborate with on-property leadership and the Accounting Department to ensure expenses and revenues are accurately recorded in the general ledger
- Ensure compliance with all legal, safety, operational, labor and Heritage standards
- Close daily business for all outlets and post accurate daily totals
- Balance room charges with company systems and Property Management Systems
- Perform daily system backups and initiate system maintenance when necessary
- Balance daily credit card transactions and transmit settlements through the Property Management System
- Identify discrepancies, notify appropriate outlets and document all variances
- Ensure proper distribution and secure filing of all daily financial and operational reports
- Act as Manager on Duty as required
- Support special projects assigned by the GEM/AGM/GM
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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