Night Auditor

HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest services and memorable experiences. With a commitment to excellence and a guest-centric approach, HHM Hotels operates a portfolio of hotels offering comfortable accommodations and outstanding customer care. As a part of the hospitality industry, HHM Hotels is known for creating welcoming environments that cater to business travelers, vacationers, and families alike. The company values its employees and invests in their growth by offering opportunities for career advancement and professional development.

The position of Night Auditor at HHM Hotels is a vital role that combines bookkeeping, accounting, and guest service responsibilities. This role is primarily responsible for balancing revenue, settling accounts nightly, maintaining accurate financial records, and resetting the system for the following day of operations. The Night Auditor also performs duties typical of a Guest Service Agent, including checking guests in and out, responding to inquiries, and resolving complaints to ensure overall guest satisfaction.

This hourly position offers competitive compensation ranging from $18.00 to $19.00 per hour and provides both full-time and part-time opportunities. The role presents a clear growth path within the organization, allowing advancement into roles such as Front Office Supervisor, Accounts Payable or Receivable Clerk, and eventually Front Office Manager.

The Night Auditor’s responsibilities are multifaceted, requiring proficiency in bookkeeping tasks such as balancing accounts and conducting nightly audits. The individual will keep accurate records of room availability and guest accounts manually or with computer systems, prepare and distribute daily financial and operational reports, and audit and reconcile cashiers. Additionally, this role involves auditing and consolidating credit card transactions on a timely basis and inputting financial data into the BRAINS network for accurate record-keeping.

Apart from the financial functions, the Night Auditor actively supports guest services, ensuring guests have a smooth experience through timely check-in and check-out procedures, attentive response to inquiries, and effective resolution of any concerns. This dual responsibility calls for a strong focus on guest satisfaction scores and a commitment to improving both departmental and overall guest satisfaction metrics.

Safety is a top priority at HHM Hotels, and the Night Auditor is expected to follow safe work habits consistently and use protective safety equipment as necessary. The company embraces a culture of continuous improvement, encouraging employees to practice excellence and ownership in their roles while remaining agile and responsive to changing demands. Team members are often called on to perform additional duties as requested by management to maintain high standards of service and operational efficiency.

Working at HHM Hotels means joining a team where people are valued as the core capability of the company. The culture is grounded in service-minded hearts, a commitment to only excellence, agility in operations, and a sense of ownership in all tasks. This energizing environment fosters professional growth and a rewarding career in hospitality.

Overall, the Night Auditor position is an excellent opportunity for candidates with a background in accounting or hotel operations who are looking to grow in the hospitality field. It offers a balanced mix of financial duties and guest interaction within a supportive company that offers competitive wages, comprehensive benefits, and a clear advancement path.