Night Auditor

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of hotels. This company prides itself on fostering a welcoming environment where employees are valued and provided opportunities for professional growth. HHM Hotels operates full-service hotels known for exceptional customer service, comfort, and quality accommodations. The company consistently invests in employee development and offers a structured career growth path, making it an attractive workplace for hospitality professionals seeking long-term career opportunities.

The available position is for a Night Auditor and Guest Service Agent, a critical role that balances revenue management and bookkeeping with guest services. This role involves performing a variety of accounting tasks such as balancing nightly revenue, settling accounts, maintaining accurate financial records, and preparing daily reports. Additionally, the Night Auditor is responsible for conducting audits and reconciliations on cashiers and credit card transactions and inputting financial data into the BRAINS network system. Beyond the financial responsibilities, this position also requires performing typical Guest Service Agent duties, including checking guests in and out, responding to inquiries, resolving complaints, and ensuring an exceptional guest experience at all times.

Working in this dynamic role means being part of a team that strives for guest satisfaction scores improvement and overall operational excellence. The position offers a competitive wage of $19.00 per hour and presents potential advancement opportunities such as progressing to roles like Front Office Supervisor, Accounts Payable or Receivable Clerk, and ultimately to Front Office Manager. The role emphasizes not only technical bookkeeping skills but also interpersonal skills to maintain an excellent level of guest services.

The position requires someone who is detail-oriented and comfortable working with computers and Excel, proficient in basic arithmetic, and ideally has some prior night audit or accounting experience. HHM Hotels also expects the employee to obtain FSD certification within 90 days of employment, which underscores the company’s commitment to safety and professional standards. The work environment is active and requires standing for extended periods, walking, lifting up to 25 pounds, and occasionally bending and reaching. Employees may need to work varied shifts, including holidays and weekends, reflecting the 24/7 nature of the hospitality industry.

HHM Hotels offers an extensive benefits package that includes competitive wages, medical, dental, and vision health insurance, paid time off, 401k company matching, daily pay options, free basic life insurance, access to confidential health and wellness resources through TELUS Health, travel discounts, commuter transit and parking benefits, employee assistance programs, educational and professional development opportunities, and a referral bonus program. This supports the company philosophy that prioritizes "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It." This role is ideal for candidates passionate about hospitality, keen on maintaining operational accuracy, and delivering outstanding guest service in a fast-paced hotel environment.