Night Auditor

HHM Hotels is a reputable hospitality company known for delivering exceptional guest experiences across its portfolio of hotels. Committed to excellence and guest satisfaction, HHM Hotels fosters an environment where employees are valued and encouraged to grow professionally. The company is dedicated to creating a positive work culture where people are regarded as the most important asset, following their core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This philosophy drives every team member to provide outstanding service and contribute to the company’s continued success.

The role offered is for a Night Auditor and Guest Service Agent position, a vital function within the front office and accounting departments of HHM Hotels. This full-time role offers a competitive hourly wage ranging from $16.50 to $17.50 per hour. The Night Auditor/Guest Service Agent is responsible for balancing daily revenue and settling accounts at the end of each day, ensuring financial accuracy and supporting the smooth operation of the front desk. This position involves conducting nightly audits, reconciling cashiers, maintaining guest accounts, and resetting systems for the following operational day. Additionally, the role includes performing typical guest services such as checking guests in and out, responding to inquiries, and addressing guest complaints to uphold overall guest satisfaction.

This role offers a clear career progression path, with opportunities to grow into positions such as Front Office Supervisor, Accounts Payable or Receivable Clerk, and eventually Front Office Manager. Working as a Night Auditor/Guest Service Agent at HHM Hotels means developing a keen eye for detail in financial processes while enhancing customer service skills in a dynamic hospitality environment. The position also requires strong computer skills with proficiency in Excel and an ability to efficiently handle arithmetic tasks. Candidates who obtain Food Service Director (FSD) certification within 90 days of employment will be at an advantage, reflecting the company’s commitment to compliance and operational excellence.

The Night Auditor/Guest Service Agent is expected to contribute actively to daily hotel operations by preparing and distributing daily reports, auditing and reconciling credit card transactions, maintaining up-to-date financial records within the BRAINS network system, and upholding safety standards by following protocols and wearing protective equipment. Regular interaction with guests requires excellent communication skills and a problem-solving attitude to ensure a welcoming atmosphere and guest loyalty. The candidate must be prepared to work varied schedules, including holidays and weekends, and be physically capable of standing for extended periods, walking, lifting up to 25 pounds, and performing bending and reaching movements.

HHM Hotels prides itself on offering a comprehensive benefits package aimed at supporting its employees’ health, well-being, and financial stability. Benefits include competitive wages for both full-time and part-time roles; medical, dental, and vision health insurance; paid time off; a 401k company matching program; and daily pay options. Employees also enjoy free basic life insurance, 24/7 access to TELUS Health’s confidential work-life resources, travel discounts, commuter transit and parking benefits, as well as participation in employee assistance and wellness programs. The company also supports educational and professional development to encourage career advancement and offers a referral bonus program to reward employees for contributing to the growth of the team.

In summary, this Night Auditor/Guest Service Agent position with HHM Hotels is an excellent opportunity for candidates seeking to build a career in hospitality with a respected employer that values its people and prioritizes exceptional guest service and financial management within hotel operations. The role combines essential accounting duties with direct guest interaction, providing a holistic experience in hotel management while offering a supportive and growth-oriented environment.