Night Auditor

First Hospitality is a forward-thinking hotel development, investment, and management company headquartered in Chicago since 1985. It is well-regarded for its innovative approach to creating value through excellence and a willingness to embrace new and different ways of operating in the hospitality industry. The company prides itself on fostering a diverse and inclusive workforce, valuing employees' differences as an asset to better meet the diverse needs of its customers. By promoting a collaborative, flexible, and fair work environment, First Hospitality provides an atmosphere where employees can grow and thrive. This company is an Equal Opportunity Employer committed to maintaining high employee standards and delivering superior guest experiences.

The Night Auditor role at First Hospitality is a pivotal position that ensures seamless overnight operations at the hotels managed by the company. This role requires a highly responsible individual who excels in guest service, financial accuracy, and communication. Night Auditors act as the critical link between guests and hotel operations during the overnight shift, working to uphold the brand’s service standards. Essential duties include welcoming guests during late hours, processing check-ins and check-outs, handling billing with precision, and managing financial reports including cash and audit reconciliations. Furthermore, Night Auditors must be strong problem-solvers who can creatively address and resolve guest issues efficiently to maintain high satisfaction levels. This position demands professionalism in all interactions, meticulous attention to detail when handling confidential information, and the ability to operate independently throughout the overnight shift.

In addition to their operational responsibilities, Night Auditors at First Hospitality play an active role in promoting hotel loyalty programs and special offers, thus contributing to guest retention and revenue growth. They serve as ambassadors of the hotel brand, ensuring all guest communications adhere to company standards and that guest concerns are addressed empathetically and promptly. This role also involves emergency preparedness, requiring auditors to know hotel emergency procedures and to assist guests as needed. The Night Auditor is fundamental to the smooth overnight functioning of First Hospitality’s hotels, directly impacting guest experiences and operational success.

First Hospitality offers competitive employment terms including the availability of insurance enrollment, paid time off, and holiday pay from the first day of employment, emphasizing their commitment to employee welfare. Additionally, 401(k) retirement plans are accessible after 30 days, alongside exclusive hotel and travel discounts at worldwide destinations. The company strongly supports professional development and promotional opportunities, empowering employees to advance their careers within the hospitality industry. Overall, joining First Hospitality as a Night Auditor means becoming part of a dynamic, supportive, and growth-oriented workplace where you can make a meaningful impact while enjoying a range of valuable employee benefits.