Night Auditor

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Night Shifts

Benefits

Insurance enrollment

Paid Time Off

Holiday pay

401(k) enrollment

Hotel and travel discounts

Professional Development

promotion opportunities

Job Description

First Hospitality is a forward-thinking hotel development, investment, and management company headquartered in Chicago since 1985. It is well-regarded for its innovative approach to creating value through excellence and a willingness to embrace new and different ways of operating in the hospitality industry. The company prides itself on fostering a diverse and inclusive workforce, valuing employees' differences as an asset to better meet the diverse needs of its customers. By promoting a collaborative, flexible, and fair work environment, First Hospitality provides an atmosphere where employees can grow and thrive. This company is an Equal Opportunity Employer committed to maintaining high... Show More

Job Requirements

2+ years of customer service experience, preferably in hospitality or related industry
High school diploma or equivalency education certificate required
Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
8+ hours per day at standing desk/computer
stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
Ability to independently work during overnight hours

Job Qualifications

Minimum of 2 years of customer service experience, preferably in hospitality or a related industry
High school diploma or equivalency education certificate
Excellent verbal and written communication skills
Ability to speak, read, and write in the primary language used in the workplace
Strong problem-solving skills
Ability to work independently during overnight hours
Professionalism and ability to maintain confidentiality
Familiarity with hotel operations and brand service standards is an asset

Job Duties

Welcome arriving guests and complete the hotel arrival check-in experience, ensuring special requests are fulfilled and accurate information is received
Thank departing guests, verify accurate billing, and encourage return visits
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
Listen to guests and empathize with their challenges
solicit guest feedback and act on guests concerns when necessary
Always maintain professionalism consistent with hotel brand and company expectations
Know and communicate hotel emergency procedures
inform and assist guests in emergencies
If applicable, maintain balance and security of house bank and accurately log all transactions

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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