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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.75 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional Development
Job Description
The Jasper Hotel, located in Fargo, North Dakota, is a distinguished establishment defined by its soulful, sophisticated, and avant-garde approach to hospitality. Known as Fargo's social hub, the hotel brings together cultured locals and modern travelers, creating a dynamic intersection of luxury and community. The Jasper Hotel features 125 rooms, 6,000 square feet of flexible event space, and notable dining options such as the Rosewild Restaurant, a signature lobby lounge, and a café. As a new build, it prides itself on redefining hotel luxury in North Dakota, emphasizing the power of People, Place, and Character. This dedication ensures that each... Show More
Job Requirements
- Passion for people, place, and culture of the community
- Minimum one year of experience in guest or customer service for luxury goods or services or comparable education and experience
- Professional proficiency of English in reading, writing, and verbal communication
- Valid driver’s license and successful completion of Motor Vehicle Report
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 50 lbs
- Ability to push a bell cart with guest luggage up to 100 lbs
- Ability to work overnight shifts, including weekends and holidays
Job Qualifications
- Minimum of one year of experience in guest or customer service for luxury goods or services, or comparable combination of education and experience
- Professional proficiency in English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Valid driver’s license with successful Motor Vehicle Report completion
- Ability to lift up to 50 lbs for handling guest luggage
- Ability to push a bell cart with luggage up to 100 lbs
- Demonstrated hospitality and professionalism in guest interactions
- Knowledge of hotel systems and night audit procedures
- Ability to work overnight shifts, including weekends and holidays
Job Duties
- Complete night audit procedures in PMS and POS by running specified reports, including balancing checklist, comps and voids report with appropriate backup
- Follow and complete night audit checklist and prepare the night audit packet and email reports, including daily financial report distribution
- Communicate with Accounting Team and Food & Beverage leadership regarding End Of Day reporting
- Prepare Daily Line Up report
- Demonstrate passion and genuine care for guest experience, handling all interactions with hospitality and professionalism
- Own all aspects of guest experience from reservations to departure, ensuring accurate details and guest satisfaction
- Accommodate special requests, sometimes breaking protocol to benefit the guest
- Serve as a tour guide for hotel experiences, adding personalized touches
- Master hotel systems to ensure accurate guest information and communication
- Ensure all guest requests are fulfilled, delivering seamless experiences
- Prioritize guest satisfaction, adapting roles as bellman, valet or greeter as needed
- Maintain professionalism and discretion throughout all guest interactions
- Use expert knowledge to independently remedy guest concerns and suggest service improvements
- Collaborate effectively with co-workers and departments to meet guest needs
- Take initiative to exceed expectations by assisting guests, co-workers or management requests
- Maintain and adhere to hotel policies regarding cash bank and make daily deposits with accurate receipt reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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