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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.25
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a celebrated family-friendly resort and indoor water park operator recognized for its commitment to providing memorable experiences for guests of all ages. Known for creating immersive and fun-filled adventures, Great Wolf Lodge offers a unique blend of entertainment, lodging, and hospitality excellence across its various locations. The resort emphasizes family togetherness and guest satisfaction, establishing itself as a trusted destination for vacationers seeking high-quality entertainment and comfortable accommodations.
The Night Auditor at Great Wolf Lodge plays a pivotal role in maintaining the seamless operations of the front desk during overnight hours. This position is responsible ... Show More
The Night Auditor at Great Wolf Lodge plays a pivotal role in maintaining the seamless operations of the front desk during overnight hours. This position is responsible ... Show More
Job Requirements
- High school diploma or equivalent education/experience
- strong basic math skills
- must be flexible regarding schedule based on business demands
- previous experience demonstrating strong customer service
- successful completions of a criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent education/experience
- strong basic math skills including addition, subtraction, division, multiplication
- previous experience demonstrating strong customer service
- previous OPERA experience
- previous experience balancing financial transactions
- ability to multi-task and prioritize a variety of tasks with minimal direction
- proven teamwork skills
- enthusiastic and energetic
- excellent communication skills
Job Duties
- Welcomes guests by greeting, answering questions, responding to requests
- registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- establishes credit by verifying credit cards or obtaining cash
- directs guests to rooms by showing location on resort map
- conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- maintains records by entering room and guest account data
- collects revenue by entering services and charges, computing bills, obtaining payment
- makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- secures guest's valuables by processing lost and found to the housekeeping department
- prints appropriate reports and distributes to management
- prints or emails express check out folios to be distributed by security to departures
- completes Manager on Duty training
- assists accounting in the completion of researching any out of balance amounts each night
- batches credit cards and gift cards, researches variance each night
- ensures operating systems (Micros and OPERA) balance each night
- researches any balances in PI accounts nightly and checks them in and out each night
- organizes credit card receipts by type nightly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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