Night Auditor

Great Wolf Lodge is a celebrated family-friendly resort and indoor water park operator recognized for its commitment to providing memorable experiences for guests of all ages. Known for creating immersive and fun-filled adventures, Great Wolf Lodge offers a unique blend of entertainment, lodging, and hospitality excellence across its various locations. The resort emphasizes family togetherness and guest satisfaction, establishing itself as a trusted destination for vacationers seeking high-quality entertainment and comfortable accommodations.

The Night Auditor at Great Wolf Lodge plays a pivotal role in maintaining the seamless operations of the front desk during overnight hours. This position is responsible for providing exceptional nightly front desk support while ensuring that front office accounting records are precise and up-to-date on a daily basis. The role combines customer service excellence with financial accuracy, requiring a detail-oriented and guest-focused individual to handle guest relations, reservations, and nightly auditing responsibilities.

This role offers an excellent opportunity for individuals to grow their career within a supportive and dynamic environment. Great Wolf Lodge provides comprehensive training through Great Wolf University, which encompasses on-the-job, functional, and leadership training designed to develop talent at all levels. Employees benefit from flexible scheduling that supports a healthy work-life balance and participate in a culture that truly values diversity and inclusion. Compensation for the Night Auditor position is $15.25 per hour, reflecting the organization’s commitment to providing competitive wages.

Night Auditors at Great Wolf Lodge are tasked with greeting guests warmly, managing registration and room assignments, verifying guest information, and maintaining credit security through proper verification methods. They provide concierge services, including guiding guests in accessing resort amenities and local attractions. The position also involves handling communications such as messages, mail, and packages for guests, ensuring that all service transactions are recorded accurately, including billing and payments.

Additionally, the Night Auditor supports the accounting team by researching financial discrepancies nightly and balancing credit cards and gift card batches to maintain operational integrity. Familiarity with reservation and point-of-sale systems such as Micros and OPERA is essential since the Night Auditor must ensure these systems are balanced each night and all guest accounts are accurately managed. This role also involves regular communication with management through reporting and completing Manager on Duty training.

Great Wolf Lodge fosters an engaging workplace culture that encourages employees to develop their skills and progress within the company. Employees enjoy exclusive perks including discounted vacations, an employee referral program, and access to wellness initiatives and assistance programs. The company stands out for celebrating the uniqueness of every team member, promoting an inclusive environment where everyone feels welcome and recognized.

This position is ideal for individuals who are enthusiastic, energetic, and capable of multitasking in a fast-paced, guest-centered environment. Candidates with prior customer service experience, a strong aptitude for numbers, and the ability to operate front desk systems will thrive in this role. The Night Auditor position at Great Wolf Lodge offers not only a job but a career path filled with learning opportunities and meaningful interactions with guests and coworkers alike.