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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.75 - $18.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for its extensive global presence. Managing assets valued over 15 billion dollars, Highgate operates a diverse portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over three decades of expertise, Highgate has established itself as an innovator within the hospitality industry, delivering outstanding results by leveraging market insights, advanced technology, and a dynamic approach to hotel management.
The company’s portfolio is broad, featuring bespoke lifestyle brands, legacy hotel companies, and independent resorts that offer contemporary amenities alongside traditional values of... Show More
The company’s portfolio is broad, featuring bespoke lifestyle brands, legacy hotel companies, and independent resorts that offer contemporary amenities alongside traditional values of... Show More
Job Requirements
- high school diploma or equivalent
- one year of progressive experience in a hotel or related field
- computer knowledge and skills
- flexible to work long and late hours including overnight shifts
- effective communication skills
- ability to multitask and prioritize
- friendly and service-oriented attitude
- maintain confidentiality
- ability to work independently
- attend scheduled meetings and trainings
- maintain personal appearance and grooming standards
- comply with hotel policies and regulations
- problem-solving skills
- initiative and adaptability
Job Qualifications
- high school diploma or equivalent and/or one year of progressive experience in a hotel or related field
- guest service experience preferred
- computer knowledge and skills required
- flexible and able to work long hours sometimes
- able to work a late/overnight shift
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbal and written with all levels of employees and guests
- effective listening and problem clarification skills
- able to multitask and prioritize departmental functions to meet deadlines
- attend all hotel required meetings and trainings
- maintain regular attendance in compliance with hotel standards
- maintain high standards of personal appearance and grooming including wearing the proper uniform and nametag
- comply with hotel standards and regulations
- effective at handling and solving problems
- able to understand and apply complex information from various sources
- ability to cross-train in other hotel-related areas
- maintain confidentiality of information
- show initiative including anticipating guest or operational needs
- perform other duties as requested by management
Job Duties
- work with and understand financial information and data and basic arithmetic functions
- be willing to cross train in other accounting or hotel-related areas
- prioritize job functions to meet deadlines
- perform guest service functions such as check guests in/out take reservations and wake-up calls
- audit and reconcile financial and statistical reports
- prepare and distribute necessary daily reports such as daily operating report discount programs tax reports according to hotel standards
- audit and reconcile all front desk and food and beverage cashier's work
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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