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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
flexible spending accounts
401(k) retirement plan with company match
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
This premier hotel is a well-established hospitality provider committed to delivering exceptional guest experiences through quality service and attention to detail. Known for its warm ambiance and dedication to customer satisfaction, the hotel offers a wide range of amenities to cater to business travelers, vacationers, and overnight guests alike. With a strong emphasis on professionalism and guest comfort, the hotel maintains a high standard of operation that aligns with industry best practices and modern hospitality trends. The establishment prides itself on fostering a supportive work environment that encourages personal and professional growth among its employees. The hotel operates various departments... Show More
Job Requirements
- High school education or equivalent
- prior experience in hotel front office operations or guest services
- ability to work overnight shifts independently
- strong organizational and multitasking skills
- proficiency in hotel management software
- excellent communication abilities
- physical capability to lift up to 50 lbs
- knowledge of data protection and privacy regulations
- ability to respond calmly to emergency situations
Job Qualifications
- High school education or equivalent
- proven experience in hotel front office operations or guest services
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems
- experience with Microsoft Office applications
Job Duties
- Assist guests with late check-ins and early check-outs providing a welcoming and hospitable atmosphere
- address guest inquiries concerns and requests during the night shift ensuring high levels of customer satisfaction
- process check-ins and check-outs for guests arriving and departing during the night hours
- manage reservations and room assignments ensuring accurate information and availability
- handle phone calls take messages and provide information to guests as needed
- maintain organized and accurate records of financial transactions guest interactions and other relevant information
- ensure compliance with data protection and privacy regulations when handling guest information
- complete various administrative tasks such as filing data entry and preparing reports for the following day's operations
- compile and distribute daily reports to various departments including management housekeeping and maintenance
- verify and reconcile guest accounts ensuring accuracy in charges and payments
- prepare and balance daily revenue reports including room revenue food and beverage revenue and other revenue streams
- post charges payments and adjustments to guest accounts accurately
- perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system
- monitor the hotel premises during the night shift ensuring the safety and security of guests and the property
- respond to emergencies such as fire alarms medical incidents and security breaches and take appropriate actions
- assist with preparing the breakfast area for morning service by setting up items according to brand standards so it is ready for guests
- support housekeeping operations during the overnight shift by folding towels and assisting with light laundry tasks as needed
- ensure breakfast and common areas are clean organized and prepared for the start of the day
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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