
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.50 - $20.00
Work Schedule
Flexible
Night Shifts
Benefits
Incentives
Work-life balance
career growth
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
Drury Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of properties. With a presence in numerous cities, Drury Hotels prides itself on being a place where employees not only find a job but a community where their efforts and individuality are truly valued. The company stands out in the hotel industry by fostering a supportive and growth-oriented work environment, promoting career advancement through internal promotions, extensive training programs, and mentorship initiatives. Additionally, Drury Hotels emphasizes work-life balance, offering flexible scheduling and generous PTO, making it not only an employer but a partner in its team members' personal and professional journeys.
The role of Front Desk Agent at the Drury Hotels property located at 2715 N. Glenstone, Springfield, Missouri, is a vital position that serves as the first point of contact for guests. This hourly position, offering a competitive wage ranging from $17.50 to $20 per hour, is designed for proactive individuals who thrive in a dynamic environment and are committed to delivering hospitality excellence. The successful candidate will perform a range of front desk duties including guest check-in and check-out, promoting hotel sales programs, maintaining accurate guest records, handling cash transactions, and ensuring the overall safety and security of guests, particularly during overnight shifts. This role also involves auditing daily financial transactions to ensure accuracy and may include supporting the preparation and maintenance of the breakfast area. As the primary representative of the hotel during their shift, Front Desk Agents must exhibit a warm, friendly demeanor, exceptional communication skills, and an unwavering commitment to guest satisfaction.
With a focus on guest safety, attention to detail, and multitasking efficiency, the position requires the ability to work independently and manage multiple responsibilities with a positive and professional attitude. Drury Hotels offers a comprehensive benefits package to support its employees’ health and well-being, including medical, dental, vision, prescription coverage, life and disability insurance, and a Team Member Assistance Program. Additional perks include company-matched 401(k) retirement plans, quarterly performance bonuses up to $3200, hotel discounts, and the prestigious recognition as one of Newsweek's America's Greatest Workplaces for 2025. This opportunity is ideal for individuals passionate about hospitality and eager to contribute meaningfully to a reputable and award-winning hotel brand. Candidates ready to make a difference will find Drury Hotels a place to grow, succeed, and thrive. The company is hiring immediately and encourages qualified applicants to join their team and experience a fulfilling career path filled with growth opportunities and meaningful rewards.
The role of Front Desk Agent at the Drury Hotels property located at 2715 N. Glenstone, Springfield, Missouri, is a vital position that serves as the first point of contact for guests. This hourly position, offering a competitive wage ranging from $17.50 to $20 per hour, is designed for proactive individuals who thrive in a dynamic environment and are committed to delivering hospitality excellence. The successful candidate will perform a range of front desk duties including guest check-in and check-out, promoting hotel sales programs, maintaining accurate guest records, handling cash transactions, and ensuring the overall safety and security of guests, particularly during overnight shifts. This role also involves auditing daily financial transactions to ensure accuracy and may include supporting the preparation and maintenance of the breakfast area. As the primary representative of the hotel during their shift, Front Desk Agents must exhibit a warm, friendly demeanor, exceptional communication skills, and an unwavering commitment to guest satisfaction.
With a focus on guest safety, attention to detail, and multitasking efficiency, the position requires the ability to work independently and manage multiple responsibilities with a positive and professional attitude. Drury Hotels offers a comprehensive benefits package to support its employees’ health and well-being, including medical, dental, vision, prescription coverage, life and disability insurance, and a Team Member Assistance Program. Additional perks include company-matched 401(k) retirement plans, quarterly performance bonuses up to $3200, hotel discounts, and the prestigious recognition as one of Newsweek's America's Greatest Workplaces for 2025. This opportunity is ideal for individuals passionate about hospitality and eager to contribute meaningfully to a reputable and award-winning hotel brand. Candidates ready to make a difference will find Drury Hotels a place to grow, succeed, and thrive. The company is hiring immediately and encourages qualified applicants to join their team and experience a fulfilling career path filled with growth opportunities and meaningful rewards.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours including overnight shifts
- Strong communication skills
- Ability to work independently with minimal supervision
- Must comply with hotel safety and security policies
- Must be punctual and reliable
Job Qualifications
- Ability to take written and verbal directions
- Speak and read English clearly
- Provide warm and friendly guest service
- Detail-oriented and able to handle multiple tasks simultaneously
- Knowledge of hotel policies and guest service procedures
- Proficient in handling money and office machinery
- Ability to maintain a clean and organized front desk area
Job Duties
- Perform all front desk related functions including checking guests in and out
- Promote sales related programs
- Maintain guest records accurately
- Handle cash and balance receipts
- Audit previous day's receipts for accuracy
- Assist with breakfast setup, food preparation, service, and cleaning
- Ensure guest safety and security during overnight shifts
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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