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Night Auditor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $21.25
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Work Schedule

Flexible
Night Shifts
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Benefits

Incentive Bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)

Job Description

Drury Hotels is a well-established hospitality company recognized for its commitment to delivering exceptional guest experiences across its collection of hotels. Known for prioritizing both guest satisfaction and employee well-being, Drury Hotels has consistently been ranked among the top workplaces, including being named one of Newsweek's America's Greatest Workplaces for 2025. The company embraces a culture of inclusivity, growth, and support, encouraging its team members to grow within the organization through internal promotions, comprehensive training programs, and flexible work options. This focus ensures that every employee not only finds a job but also a place where they truly belong and can thrive professionally and personally.

The role available is an overnight Front Desk Associate position located at the Drury Hotel at 828 Paseo de Peralta in Santa Fe, New Mexico. This position is essential to maintaining the smooth operation and security of the hotel during nighttime hours. The starting wage for this role begins at $21.25 per hour, with overnight hours being a mandatory requirement due to the nature of the responsibilities. The Front Desk Associate plays a pivotal part in ensuring guests receive courteous, efficient, and friendly service that enhances their overall experience. They serve as the primary point of contact for guests, handling key duties such as checking guests in and out, managing cash transactions, maintaining accurate guest records, and promoting sales-related programs that benefit both guests and the hotel.

In addition to these front desk responsibilities, the position may also require assisting with breakfast setup, food preparation, service, and cleanup, highlighting the role’s dynamic and flexible nature. The overnight Associate is often the only team member on the property for the majority of their shift, necessitating a high level of responsibility, self-motivation, and the ability to work independently while ensuring guest safety and security throughout the night.

Candidates are expected to demonstrate strong communication skills in English, both verbal and written, and the ability to manage multiple tasks simultaneously with attention to detail. Familiarity with handling money, making change, and operating standard office equipment is critical. The role demands a hospitable demeanor and the capacity to contribute positively to the work environment, ensuring that the diverse team and guests feel welcome and valued. Moreover, adherence to Drury Hotels' policies and procedures, particularly regarding guest services and safety protocols, is fundamental to succeeding in this position.

Working at Drury Hotels offers much more than just competitive pay. Employees enjoy quarterly incentive bonuses that can total up to $3200 annually based on hotel performance, fostering a team-oriented environment where everyone’s contributions lead to shared success. Flexible scheduling and paid time off support a healthy work-life balance, alongside perks like hotel discounts and free room nights. Career growth is strongly encouraged through mentorship, cross-training, and management training programs, contributing to a growing culture of opportunity. Comprehensive health benefits, including medical, dental, vision, prescription, life, disability coverage, and an employee assistance program, ensure the well-being of team members. Additionally, a company-matched 401(k) plan supports long-term financial planning. With a strong emphasis on recognition and employee satisfaction, Drury Hotels remains a top choice for hospitality professionals seeking a rewarding and stable career, making this overnight Front Desk Associate position an excellent opportunity for those eager to join a respected hotel company with a reputation for exceptional workplace culture.

Job Requirements

  • Must be willing and able to work overnight hours
  • high school diploma or equivalent required
  • ability to speak, read and write English clearly
  • must have prior experience handling money and operating office machines
  • ability to work alone as scheduled
  • strong multitasking and organizational skills
  • must be able to provide courteous and professional guest service
  • must comply with safety and security protocols
  • able to maintain a clean and organized workspace

Job Qualifications

  • High school diploma or equivalent
  • previous experience in front desk or customer service role preferred
  • strong verbal and written communication skills in English
  • ability to work independently overnight
  • proficiency in handling cash and using office equipment
  • knowledge of hospitality industry policies and procedures
  • commitment to exceptional guest service
  • ability to manage multiple tasks simultaneously with great attention to detail
  • friendly and hospitable demeanor
  • basic food service experience helpful

Job Duties

  • Perform all front desk related functions including checking guests in/out
  • promote sales related programs
  • maintain guest records
  • handle cash transactions
  • audit previous day's receipts to verify and balance entries
  • run reports and verify accuracy of information
  • assist with breakfast setup including food preparation, service, and cleaning
  • ensure guest safety and security during overnight hours
  • provide courteous, efficient, friendly service to all guests
  • respond promptly to inquiries, requests and complaints
  • maintain a positive work environment
  • keep front desk lobby area clean and organized

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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