Night Auditor

Hampton Inn in Dunn, North Carolina, is part of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a robust portfolio featuring 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. The company’s footprint includes a wide range of properties operating under nine Marriott brands and eight Hilton brands, alongside several unflagged independent hotels. With offices in key major cities such as New York City, Dallas, Chicago, and Richmond, Virginia, MCR has developed a reputation for quality, innovation, and outstanding service in the hospitality industry. Recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020, MCR continues to earn prestigious accolades including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. The company’s commitment to excellence is also evident in its award-winning development projects like the TWA Hotel at New York’s JFK Airport, which received several top honors for architecture and development.

The role of Night Auditor at Hampton Inn Dunn, North Carolina, revolves around upholding MCR’s universal standards emphasizing cleanliness, friendliness, safety, and organization to create a welcoming environment for guests. This position plays a critical role in the overnight operations, ensuring the hotel runs smoothly during the late hours. A key responsibility includes managing the auditing processes—completing all hotel audit-related reports punctually and accurately according to overnight operational checklists. Night auditors act as custodians of hotel security overnight, implementing protocols such as locking exterior entrances at designated times and managing late arrivals professionally and securely.

Providing exemplary guest relations stands at the core of this position’s responsibilities. Night auditors greet guests warmly upon arrival and throughout their stay, using the guests’ names when possible to foster hospitality and personal connection. This role demands excellent phone etiquette and communication skills, ensuring all incoming calls are handled with friendliness and professionalism. In addition to guest interaction, the night auditor supports event awareness and contributes to the overall team effort in maintaining sparkling clean workspaces and public areas.

The job requires a proactive attitude and the ability to work collaboratively with other team members to meet high standards of product consistency and quality. Night auditors must dutifully complete operational checklists with 100% accuracy and submit detailed shift handover reports to facilitate smooth transitions between shifts. Uniform compliance and grooming standards are strictly adhered to, reflecting the brand’s commitment to professional appearance and conduct.

Candidates for this role should possess a preference for hospitality or consumer-facing experience, coupled with a strong can-do attitude and willingness to learn. The nature of the night auditor’s work involves standing for extended periods, operating computer and office equipment, and handling physical tasks such as lifting up to 25 pounds. The position requires mature individuals over 18 years of age who can work varied schedules, including nights, weekends, and holidays, responding effectively to the dynamic flow of hotel operations. The ability to manage stressful situations with grace and the skills to resolve conflicts and listen attentively are vital for success in this position.

Hampton Inn Dunn and MCR offer significant benefits to their team members, including competitive weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and access to health, dental, and vision insurance after a short period of employment. Working as a night auditor within this reputable hotel group provides not only a stable employment opportunity but also a chance to grow professionally within a celebrated and innovative hospitality company.