Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a renowned hospitality company that operates a diverse portfolio of hotels worldwide, offering exceptional service and comfort to travelers. Committed to excellence in the lodging industry, Sonesta focuses on creating memorable guest experiences through its high standards and innovative service offerings. The company is dedicated to fostering a supportive workplace that promotes growth, inclusivity, and employee well-being, reflecting its values of respect, integrity, and teamwork across all its properties.
The role of Night Auditor at Sonesta Hotels is a critical overnight position that combines financial accountability with guest services, ensuring the smooth and efficient operation... Show More
The role of Night Auditor at Sonesta Hotels is a critical overnight position that combines financial accountability with guest services, ensuring the smooth and efficient operation... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience preferred
- previous background from the extended stay industry preferred
- reading and writing skills utilized when compiling department records, guest registration and reservation information
- ability to speak, read, and write fluent english
- professional verbal and written communication skills
- mathematical skills including basic math, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with microsoft office and opera systems preferred
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to obtain a servsafe certification
- may be required to obtain a tips certification
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience preferred
- previous background in the extended stay industry preferred
- reading and writing skills utilized when compiling department records, guest registration and reservation information
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with microsoft office and opera systems preferred
- valid driver's license required
Job Duties
- deliver on the promise of sonesta service in all interactions with guests and clients according to the sonesta g.u.e.s.t. standards
- balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
- assist in the preparation of all reports relevant to daily revenues
- balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
- complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
- prepare general manager daily, weekly and month end reporting packs
- assist in the set up of the complimentary breakfast service including hot and cold food service, juice and coffee stations, and all supplies
- assist in washing, drying, and folding of hotel laundry
- act as the security point of contact during various times in the shift
- communicate with the operations manager to resolve accounting discrepancies and to request or provide information
- register guests, issue room keys, and provide information on hotel services, room location, and travel pass rewards program
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- routinely book guest reservations for individuals and/or groups by phone or within the hotel
- process cancellations, revisions, and updates
- up-sell rooms to maximize revenue
- follow seasonal demand reservation strategy as communicated by management regarding room type and pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive hotel products and services
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- ensure guest special requests are fulfilled and proper delivery of guest services is achieved
- issue, control, and release guest safe-deposit boxes
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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