Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Night Shifts
Benefits
Vision
Medical
Dental
Life insurance
Retirement
Job Description
Concord Hotels is a renowned hospitality company that places a strong emphasis on quality service, integrity, community engagement, profitability, and creating a fun working environment. Known for its dedicated approach to delivering exceptional guest experiences, Concord manages a portfolio of hotels where the guest and employee satisfaction are paramount. The company culture is built on five Cornerstones which serve as the foundation of its operations and employee relations. Concord Hotels prioritizes hiring the best associates in the hospitality market and fostering an environment where employees feel valued and supported through comprehensive benefit packages and career advancement opportunities. They take pride... Show More
Job Requirements
- High school diploma or equivalent
- ability to work night shifts including weekends and holidays
- attention to detail and accuracy in financial transactions
- excellent problem-solving skills
- customer service oriented
- able to work independently and as part of a team
- familiarity with hotel security and emergency protocols
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or night auditor role preferred
- proficiency in processing credit card transactions and financial reconciliation
- excellent communication and interpersonal skills
- ability to multitask and work efficiently under pressure
- basic knowledge of hotel operations and emergency procedures
- adept at using hotel management and phone systems
- strong organizational and reporting skills
Job Duties
- Verify each front desk shift's transactions
- process credit card transactions
- post tax charges to all guest folios
- finalize transactions completed during the day
- create and/or print required reports
- file or transmit reports as directed
- prepare folios for departing guests
- handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff
- take, modify and cancel guest reservations
- verify, balance and review hotel suite availability
- check in/out guests
- perform express checkout duties
- verify departure dates and offer to make future reservations
- post telephone charges, valet charges, and other miscellaneous charges to guest accounts
- administer guest payment policies
- responsible for shift cash transactions
- responsible for maintaining hotel key security system
- administer guest safe deposit boxes
- responsible for knowing hotel emergency procedures
- coordinate with other departments to fulfill guest special requests
- communicate facilities and services to guests at check-in
- answer guest questions regarding local area facilities
- notify housekeeping and maintenance of any reported problems with suites and/or grounds
- carry out any reasonable request by management that is capable of being performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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